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Quantitative comparison of ser...
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Service quality
44
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42
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29
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Prybutok, Victor R.
139
Zhou, Jun
91
Qin, Hong
62
Zhang, Xiaoni
22
Boakye, Kwabena G.
13
Kappelman, Leon A.
12
Koh, Chang E.
12
Blankson, Charles
11
Ryan, Sherry D.
11
Peak, Daniel A.
10
Harun, Ahasan
9
Prybutok, Gayle
9
Hossain, Muhammad Muazzem
8
Booth, Laurence D.
7
Landrum, Hollis
7
Chang, Bin
6
Fang, Kai-Tai
6
Wen, Chao
6
Booth, Laurence
5
Chatterjee, Kashinath
5
Fang, Jiaming
5
Koong, Kai S.
5
Ntantamis, Christos
5
Strutton, David
5
Booth, Laurence David
4
Gärtner, Dennis L.
4
Landrum, Hollis T.
4
Prybutok, Victor
4
Talukder, Majharul
4
Yue, Pengpeng
4
Ashton, Triss
3
Beyerlein, Michael
3
David, Alsius
3
Getty, Robert L.
3
Hanus, Bartlomiej
3
Liu, Xiaotong
3
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3
Rokonuzzaman, Md
3
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3
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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3
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1
Tilburg University, Center for Economic Research
1
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Quality management journal : QMJ
21
Statistics & Probability Letters
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of services and standards
10
Discussion Paper Series of SFB/TR 15 Governance and the Efficiency of Economic Systems
7
Discussion papers / Governance and the Efficiency of Economic Systems
7
SFB/TR 15 Discussion Paper
7
Journal of retailing and consumer services
6
Metrika
5
Finance research letters
4
International journal of quality and service sciences
4
Discussion Paper / Tilburg University, Tilburg Law and Economic Center
3
European Journal of Operational Research
3
Industrial Management & Data Systems
3
Information resources management journal : IRMJ ; an official publication of the Information Resources Management Association
3
International Journal of Quality and Service Sciences
3
International journal of quality & reliability management
3
Journal of decision systems
3
Journal of electronic commerce research : JECR
3
Operations management research : OMR ; advancing practice through theory
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
TILEC Discussion Paper
3
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2
Business Process Management Journal
2
Business process management journal
2
Global finance journal
2
Industrial Robot: An International Journal
2
Industrial management & data systems
2
Information systems and e-business management : ISeB
2
International Journal of Quality & Reliability Management
2
International journal of business and systems research
2
International journal of productivity and quality management : IJPQM
2
International journal of services and standards : IJSS
2
International review of economics & finance : IREF
2
Journal of Industrial Engineering and Management (JIEM)
2
Journal of Multivariate Analysis
2
Journal of business analytics
2
Journal of industrial engineering and management : JIEM
2
Journal of marketing theory and practice
2
Management information systems : mis quarterly
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ECONIS (ZBW)
136
RePEc
46
OLC EcoSci
42
Other ZBW resources
22
EconStor
11
BASE
10
USB Cologne (EcoSocSci)
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1
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
2
Quantitative analysis of global software piracy : 2003 through 2010
Yang, Zhaojun
;
Zhou, Jun
;
Qin, Hong
;
Koong, Kai S.
- In:
International journal of business and systems research
7
(
2013
)
1
,
pp. 81-100
Persistent link: https://www.econbiz.de/10009742990
Saved in:
3
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
4
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
5
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
6
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
7
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
8
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
9
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
10
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
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