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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11

network and the trust that they have within a service environment. In addition, the effect of customer satisfaction … delivery, perceived value and trust have a significant positive influence on the satisfaction/delight experiences of customers … cellular providers towards establishing how service delivery, value and trust could improve customer satisfaction/delight among …

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A framework for understanding the evolution of relationship quality and the customer relationship development process

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A two-dimensional model of trust-value-loyalty in service relationships

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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

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Managing customer citizenship behavior : a relationship perspective

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An investigation into service quality-customer loyalty relationship : the moderating influences

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A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry

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Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts

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Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust

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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

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