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An empirical study of gap analysis of service quality in select private sector banks

Kumar Miryala, Ramesh - In: International journal of economics and management … 1 (2012) 2, pp. 91-96

Persistent link: https://www.econbiz.de/10010209984

Automated banks' service quality in developing economy : empirical evidences from India

Sadiq, Mohd; Adil, Mohd; Khan, Mohammed Naved - In: International journal of services and operations management 33 (2019) 3, pp. 331-350

Persistent link: https://www.econbiz.de/10012145298

Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in India

George, Sajeev Abraham - In: International journal of productivity and quality … 18 (2016) 4, pp. 518-536

Persistent link: https://www.econbiz.de/10011641380

Measuring the service quality of automated teller machines : a study of banks of India

Dhingra, Sanjay - In: International journal of business excellence 15 (2018) 4, pp. 411-424

Persistent link: https://www.econbiz.de/10011954289

A study of service quality in Indian public sector banks using modified SERVQUAL model

Shetty, Dasharathraj K.; Perule, Nikhil; Rao, Potti … - In: Cogent business & management 9 (2022) 1, pp. 1-17

Assessment of service quality has been widely utilized in the service sector, especially in the banking industry. The present study aims to understand the influence of service quality on customer loyalty in Indian public sector banks. The service quality is quantified with the help of a modified...

Persistent link: https://www.econbiz.de/10014444524

From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive

Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468

Persistent link: https://www.econbiz.de/10014309015

Exploring key dimensions of e-service quality : a case of Indian banking industry

Agrawal, Vivek; Tripathi, Vikas; Agrawal, Anand Mohan - In: International journal of services and operations management 29 (2018) 2, pp. 252-272

Persistent link: https://www.econbiz.de/10011849920

Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...

Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69

Persistent link: https://www.econbiz.de/10011758502

Service quality, customer satisfaction, and customer loyalty in Indian commercial banks

Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64

Persistent link: https://www.econbiz.de/10003862535

Six Sigma in banking services : a case study based approach

Uprety, Indu - In: International journal of six sigma and competitive … 5 (2009/10) 3, pp. 251-271

Persistent link: https://www.econbiz.de/10003899249