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10
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date (oldest first)
1
How risky are services? : an empirical investigation on the antecedents and consequences of perceived risk for hotel service
Sun, Jin
- In:
International journal of hospitality management
37
(
2014
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010354186
Saved in:
2
When positive reviews backfire : the effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
Cheng, Yusi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
Saved in:
3
Measuring
satisfaction
and loyalty of guests based on Vietnamese hotel online reviews
Ha Nguyen Thi Thu
;
Tuan Tran Minh
;
Tu Nguyen Thi Ngoc
; …
- In:
International journal of e-entrepreneurship and …
11
(
2021
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
Saved in:
4
Social responsibility influence on customer trust in hotels : mediating effects of reputation and word-of-mouth
Reza Jalilvand, Mohammad Reza
;
Vosta, Leila Nasrolahi
; …
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011667358
Saved in:
5
Tell it like it is : the effects of differing responses to negative online reviews
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
; …
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 891-901
Persistent link: https://www.econbiz.de/10011970105
Saved in:
6
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
7
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
8
Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Seo, …
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 639-652
Persistent link: https://www.econbiz.de/10014447620
Saved in:
9
All words have consequences : concrete versus abstract language in management response to hotel guest reviews
Li, Chunyu
;
Yu, Yiheng
;
Filieri, Raffaele
;
Cui, Geng
- In:
Tourism management : research, policies, practice
106
(
2025
),
pp. 1-17
Persistent link: https://www.econbiz.de/10015078171
Saved in:
10
Satisfaction
and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their
satisfaction
and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
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