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Guest editorial: The road back...
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Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Dienstleistungsqualität
40
Service quality
40
Konsumentenverhalten
38
Customer experience
27
Customer satisfaction
27
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25
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English
223
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70
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6
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4
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Edvardsson, Bo
235
Klaus, Philipp
65
Tronvoll, Bård
34
Enquist, Bo
22
Strandvik, Tore
21
Gustafsson, Anders
19
Witell, Lars
15
Gebauer, Heiko
12
Kuppelwieser, Volker
11
Reynoso, Javier
11
Roos, Inger
11
Kristensson, Per
10
Manthiou, Aikaterini
10
Maklan, Stan
9
Skålén, Per
9
Colurcio, Maria
8
Friman, Margareta
8
Holmlund, Maria
8
Pareigis, Jörg
8
Åkesson, Maria
8
Klaus, Phil
7
Bang, Nguyen
6
Firth, Robert
6
Gruber, Thorsten
6
Jaakkola, Elina
6
Ng, Gloria
6
Paiola, Marco
6
Svensson, Göran
6
Koskela-Huotari, Kaisa
5
Meiren, Thomas
5
Schäfer, Adrienne
5
Slåtten, Terje
5
Sundström, Erik
5
Svari, Sander
5
Walter, Ute
5
Di Pietro, Laura
4
Heinonen, Kristina
4
Lervik-Olsen, Line
4
Nyström, Harry
4
Renzi, Maria Francesca
4
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Hanken Svenska Handelshögskolan
2
Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
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Managing service quality : MSQ ; an international journal
29
Journal of service management
24
Journal of Service Management
21
Journal of Services Marketing
14
The journal of services marketing
14
International journal of quality and service sciences
13
Journal of retailing and consumer services
13
International Journal of Quality and Service Sciences
9
The service industries journal
9
Journal of business research : JBR
8
Business transformation for a sustainable future
5
International journal of service industry management : IJSIM
5
Journal of service research : JSR
4
Marketing theory
4
The journal of business & industrial marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of Business & Industrial Marketing
3
Journal of marketing management : MM
3
Journal of service research
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
The journal of product & brand management
3
European Journal of Marketing
2
International journal of market research
2
Involving customers in new service development
2
Journal of business-to-business marketing
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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Source
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ECONIS (ZBW)
165
OLC EcoSci
67
Other ZBW resources
58
RePEc
9
USB Cologne (EcoSocSci)
4
BASE
1
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21
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
22
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
23
Lifestyle of the rich and famous : exploring the ultra-high net-worth individuals' customer experience (UHCX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
;
Alawad, Nawal …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 49-58
Persistent link: https://www.econbiz.de/10013271464
Saved in:
24
The product is me : hyper-personalized consumer goods as unconventional luxury
Rosenbaum, Mark
;
Contreras Ramirez, Germán
;
Campbell, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 446-454
Persistent link: https://www.econbiz.de/10012509675
Saved in:
25
Man vs machine : examining the three themes of service robotics in tourism and hospitality
Manthiou, Aikaterini
;
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012666403
Saved in:
26
Exploring the role of the online customer experience in firms' multi-channel strategy : an empirical analysis of the retail banking services sector
Klaus, Philipp
;
Bang, Nguyen
- In:
Journal of strategic marketing
21
(
2013
)
5
,
pp. 429-442
Persistent link: https://www.econbiz.de/10009781100
Saved in:
27
Customer experience : are we measuring the right things?
Maklan, Stan
;
Klaus, Philipp
- In:
International journal of market research : JMRS ; the …
53
(
2011
)
6
,
pp. 771-792
Persistent link: https://www.econbiz.de/10010217547
Saved in:
28
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
29
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
30
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
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