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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini; Hickman, Ellie; Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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The product is me : hyper-personalized consumer goods as unconventional luxury
Rosenbaum, Mark; Contreras Ramirez, Germán; Campbell, … - In: Journal of business research : JBR 129 (2021), pp. 446-454
Persistent link: https://www.econbiz.de/10012509675
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Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of business research : JBR 126 (2021), pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
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The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo; Klaus, Philipp - In: International journal of market research 62 (2020) 6, pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
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Revisiting the age construct : implications for service research
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of service research 24 (2021) 3, pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
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The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp; Zaichkowsky, Judith Lynne - In: Journal of retailing and consumer services 65 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
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What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp - In: The journal of product & brand management 31 (2022) 3, pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
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Slow tourism : conceptualization and interpretation : a travel vloggers' perspective
Manthiou, Aikaterini; Klaus, Philipp; Van Ha Luong - In: Tourism management : research, policies, practice 93 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013366065
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How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp - In: Journal of retailing and consumer services 68 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013366371