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The importance of organisational justice on schedule satisfaction : a study of Latin American call centre employees
Sims, Randi L.; Yurova, Yuliya; Zeidler, Peter - In: International journal of human resources development … 21 (2021) 1, pp. 54-74
Persistent link: https://www.econbiz.de/10012514338
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Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya; Mohan, Ramesh - In: International journal of business innovation and … 27 (2022) 3, pp. 383-394
Persistent link: https://www.econbiz.de/10013252933
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Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina - In: Technology mediated service encounters, (pp. 97-119). 2019
Persistent link: https://www.econbiz.de/10012057344
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The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail; Ghaleb, Abdulsalam - In: Middle East journal of management : MEJM 6 (2019) 4, pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
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Women, identity and India's call centre industry
Basi, J. K. Tina - 2009 - 1. publ.
Persistent link: https://www.econbiz.de/10003772511
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Warteschlangensysteme mit ungeduldigen Kunden und Wiederholern
Herzog, Alexander - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003792852
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Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas - 2009
Persistent link: https://www.econbiz.de/10003902088
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Die Relevanz der Unternehmensreputation bei der Beschaffung von B2B-Dienstleistungen
Bayer, Christopher - 2011
Persistent link: https://www.econbiz.de/10008859779
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Awards at work
Neckermann, Susanne; Cueni, Reto; Frey, Bruno S. - 2012
Social incentives like employee awards are widespread in the corporate sector and may be important instruments for solving agency problems. To date, we have little understanding of their effect on behavior. Unique panel data from the call center of a Fortune 500 financial services provider allow...
Persistent link: https://www.econbiz.de/10009509767