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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice - In: International journal of quality and innovation : IJQI 5 (2020) 1, pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
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Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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Customer and employee perceptual congruence in service co-production
Ozkul, Ahmet Semih; Damali, Uzay; Nandialath, Anup Menon; … - In: Quality management journal : QMJ 26 (2019) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10012309510
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Determining optimum customer participation level in services: perceptual biases and congruence
Ozkul, Ahmet Semih; Damali, Uzay; Nandialath, Anup Menon; … - In: International journal of productivity and quality … 30 (2020) 3, pp. 323-342
Persistent link: https://www.econbiz.de/10012256629
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Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
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Corporate Social Responsibility : Determinanten der Wahrnehmung, Wirkungsprozesse und Konsequenzen
Hai Van Duong Dinh - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10008701335
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Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S. - In: The journal of services marketing 27 (2013) 7, pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
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Perception of corporate social responsibility among devout and nondevout customers in an Islamic society
Sheikh, Sana-ur-Rehman; Beise-Zee, Rian - In: Asian journal of business ethics : AJBE 4 (2015) 2, pp. 131-146
Persistent link: https://www.econbiz.de/10011538406
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Does conspicuous decoration style influence customer's intention to purchase? : the moderating effect of CSR practices
Li, Yaoqi; Fu, Hui; Huang, Songshan - In: International journal of hospitality management 51 (2015), pp. 19-29
Persistent link: https://www.econbiz.de/10011413938