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26,443
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25,768
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21,814
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21,063
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17,166
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16,547
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15,559
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14,684
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14,401
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13,976
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13,806
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13,097
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9,859
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9,077
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6,949
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6,585
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6,564
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6,163
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6,017
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5,896
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5,143
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4,874
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3,962
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3,947
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3,369
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3,357
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3,210
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3,193
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3,173
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3,108
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3,104
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3,101
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3,096
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3,056
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3,014
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2,926
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2,925
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2,917
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Bruhn, Manfred
161
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152
Homburg, Christian
145
Han, Heesup
113
Kumar, V.
85
Huber, Frank
84
Mattila, Anna S.
80
Bauer, Hans H.
77
Siciliani, Luigi
77
Kruse, Douglas L.
75
Karatepe, Osman M.
73
Fehr, Ernst
70
Siddiqui, Danish Ahmed
70
Freeman, Richard B.
66
Stauss, Bernd
65
Herrmann, Andreas
64
Svensson, Göran
64
Verhoef, Peter C.
64
Guiso, Luigi
62
Grund, Christian
60
Mittal, Vikas
59
Usman, Osly
59
Blasi, Joseph R.
58
Güth, Werner
58
Kato, Takao
57
Clark, Andrew E.
55
Gil Saura, Irene
55
Martin, Albert
55
Walsh, Gianfranco
55
Hollebeek, Linda D.
54
Ockenfels, Axel
54
Propper, Carol
54
Torgler, Benno
53
Straume, Odd Rune
52
Aksoy, Lerzan
50
Prybutok, Victor R.
50
Wong, IpKin Anthony
50
Matzler, Kurt
49
Sutter, Matthias
49
Bjørnskov, Christian
48
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National Bureau of Economic Research
454
Springer Fachmedien Wiesbaden
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OECD
124
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102
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IGI Global
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Verlag Dr. Kovač
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HAL
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International Monetary Fund
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Nomos Verlagsgesellschaft
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World Bank
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Edward Elgar Publishing
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European Foundation for the Improvement of Living and Working Conditions
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Books on Demand GmbH <Norderstedt>
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Haufe-Lexware GmbH & Co. KG
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Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
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Organisation for Economic Co-operation and Development
17
Springer-Verlag GmbH
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Friedrich-Schiller-Universität Jena
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Internationales Arbeitsamt
16
Shaker Verlag
16
World Bank Group
16
EconWPA
15
Weltbank
15
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
14
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
14
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14
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
14
eSocialSciences
14
Österreichisches Institut für Wirtschaftsforschung
14
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13
Economics Research, World Bank Group
12
Erasmus Research Institute of Management
12
Information Resources Management Association
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Journal of business research : JBR
1,185
International journal of hospitality management
991
Journal of retailing and consumer services
912
Industrial marketing management : the international journal for industrial and high-tech firms
571
Discussion paper series / IZA
534
SpringerLink / Bücher
527
The service industries journal
521
Working paper / National Bureau of Economic Research, Inc.
472
NBER working paper series
453
The international journal of human resource management
429
Journal of Services Marketing
392
International journal of contemporary hospitality management
384
The journal of services marketing
375
NBER Working Paper
366
Tourism management : research, policies, practice
358
Journal of business ethics : JOBE
354
Cogent business & management
345
IZA Discussion Papers
341
Journal of vocational behavior
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
317
IZA Discussion Paper
288
Journal of hospitality marketing & management
287
Journal of travel and tourism marketing
271
The journal of business & industrial marketing
267
European Journal of Marketing
253
Journal of the Academy of Marketing Science
239
International Journal of Bank Marketing
230
Journal of strategic marketing
226
International journal of human resource management
216
Journal of economic behavior & organization : JEBO
206
Services marketing quarterly
206
CESifo working papers
203
Journal of service research : JSR
200
Discussion paper / Centre for Economic Policy Research
198
Psychology & marketing
196
Management science : journal of the Institute for Operations Research and the Management Sciences
194
Journal of air transport management
190
International Journal of Contemporary Hospitality Management
187
Journal of service management
187
Journal of business and psychology
186
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ECONIS (ZBW)
88,405
Other ZBW resources
4,189
RePEc
2,400
USB Cologne (EcoSocSci)
1,861
EconStor
1,538
BASE
292
USB Cologne (business full texts)
170
OLC EcoSci
56
ArchiDok
7
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Showing
1
-
10
of
98,918
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Relationship among loyalty, satisfaction and intention : the mediating role of trust
Lerbin, R.
;
Aritonang, R.
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 1608-1620
Persistent link: https://www.econbiz.de/10011764733
Saved in:
4
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
5
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
6
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
7
How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua
;
Hang, Yin
;
Liu, Junjun
;
Lai, Kee-hung
- In:
Corporate social responsibility and environmental management
21
(
2014
)
1
,
pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
Saved in:
8
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
9
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
10
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
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