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21
The impact of technology CSFs on customer satisfaction and the role of
trust
: an empirical study of the
banks
in Malaysia
Tahir, Jan Muhammad
;
Kalthom Abdullah
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 429-447
Persistent link: https://www.econbiz.de/10010391505
Saved in:
22
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
23
An empirical study on influence of e-CRM towards customer loyalty in banking sector
Shastri, Siddharth
;
Sharma, Ridhima
;
Sethi, Vaishali
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 642-652
Persistent link: https://www.econbiz.de/10012516845
Saved in:
24
The effects of service quality, image and
trust
on satisfaction and its impact on Syari’ah
Bank
customer loyalty in Palembang
Asiati, Diah Isnaini
;
Wibowo
;
Umar, Husein
;
Sitinjak, Tony
- In:
Business and Economic Research : BER
9
(
2019
)
1
,
pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
Saved in:
25
The effects of e-banking quality on customers'
trust
-satisfaction and commitment : a field study on users of Jordanian
banks
Alawneh, Ali Ahmad
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
1/2
,
pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
Saved in:
26
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad
bank
customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
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27
Relationship among loyalty, satisfaction and intention : the mediating role of
trust
Lerbin, R.
;
Aritonang, R.
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 1608-1620
Persistent link: https://www.econbiz.de/10011764733
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28
A multi-country study of
bank
reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
29
Mediating role of
trust
in the impact of perceived empathy and customer orientation on intention to continue relationship in Indian
banks
Kumra, Rajeev
;
Sharma, Praveen Kumar
- In:
Journal of financial services marketing
27
(
2022
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10013463813
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30
A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Svotwa, Tendai Douglas
;
Makanyeza, Charles
; …
- In:
European business review
35
(
2023
)
3
,
pp. 306-336
Persistent link: https://www.econbiz.de/10014280577
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