Narrow search
Showing 51 - 60 of 167,336
Cover Image
Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le; Khoi Minh Nguyen; Ngan Thanh Nguyen; … - In: International journal of trade and global markets 19 (2024) 2, pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Cover Image
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.; Beck, Jonathan M.; Randhawa, Praneet; … - In: Journal of service research 24 (2021) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Cover Image
Understanding dimensions of customer-based brand equity in banks
Bassan, Lizu; Kathuria, Lalit Mohan - In: International journal of business competition and … 5 (2016) 1/2/3, pp. 21-33
Persistent link: https://www.econbiz.de/10011662940
Cover Image
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Cover Image
The role of consumer happiness in relationship marketing
Belanche, Daniel; Casaló, Luis V.; Guinalíu, Miguel - In: Journal of relationship marketing : innovations & … 12 (2013) 2, pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
Cover Image
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne; Svensson, Göran; Mysen, Tore; … - In: International journal of business excellence 7 (2014) 1, pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Cover Image
Customer satisfaction as a mediator between causes (trust and communication) and the outcome (customer loyalty) in business-to-business relationship marketing in the South African...
Mbango, Phineas; Phiri, M. A. - In: Journal of governance and regulation : international … 4 (2015) 3, pp. 79-88
Persistent link: https://www.econbiz.de/10011609458
Cover Image
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore; Svensson, Göran; Rindell, Anne; … - In: International journal of procurement management 8 (2015) 5, pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Cover Image
Relationship marketing and repurchase intention in Ghana's hospitality industry : an empirical examination of trust and commitment
Amoako, George Kofi; Kutu-Adu, Solomon G.; Caesar, … - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 77-107
Persistent link: https://www.econbiz.de/10012181020
Cover Image
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay; Mpinganjira, Mercy; Svensson, … - In: South African journal of economic and management sciences 20 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011778254