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Exploring jealousy nexus by demystifying the role of brand passion and loyalty : a hotel service perspective
Joshi, Richa; Yadav, Rajan - In: International journal of technology marketing : IJTMkt 14 (2020) 4, pp. 348-364
Persistent link: https://www.econbiz.de/10012534238
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The impact of consumer personality and social network position on brand community engagement
Akdevelioglu, Duygu; Kara, Selcan; Perotti, Victor - In: The journal of brand management : an international journal 31 (2024) 3, pp. 235-250
Persistent link: https://www.econbiz.de/10014583569
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The role of employee empathy in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator
Choi, Laee; Kim, Mi Ran; Kim, Soyeon - In: Journal of service management 35 (2024) 3, pp. 381-407
Persistent link: https://www.econbiz.de/10015078009
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Value creation : an internal customers' perspective
Grace, Debra; Lo Iacono, Joseph - In: The journal of services marketing 29 (2015) 6/7, pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
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Servant leadership, distributive justice and commitment to customer value in the salesforce
Schwepker, Charles H. <Jr.> - In: The journal of business & industrial marketing 31 (2016) 1, pp. 70-82
Persistent link: https://www.econbiz.de/10011539340
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Using graph theory to value paying and nonpaying customers in a social network : linking customer lifetime value to word-of-mouth social value
Green, Teegan Courtney Clare; Hartley, Nicole - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 301-320
Persistent link: https://www.econbiz.de/10011412354
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Interactive value formation : drivers and outcomes from Airbnb guests' perspectives
Sthapit, Erose; Bjørk, Peter - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 129-147
Persistent link: https://www.econbiz.de/10012517160
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Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.; Natalia, Natalia; Hsieh, C. Y. - In: Journal of retailing and consumer services 66 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
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The challenge of communicating reciprocal value promises : buyer-seller value proposition disparity in professional services
Baumann, Jasmin; Le Meunier-FitzHugh, Kenneth; Wilson, Hugh - In: Industrial marketing management : the international … 64 (2017), pp. 107-121
Persistent link: https://www.econbiz.de/10011738398