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A model for strategic repositioning of service processes
Tinnilä, Markku; Vepsäläinen, Ari P. J. - 1994
Persistent link: https://www.econbiz.de/10000893451
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Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg; Rauner, Felix; Moritz, Eckehard Fozzy - 1997
Persistent link: https://www.econbiz.de/10000625742
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The measurement scale for airline hospitality : cabin crew's performance perspective
Nameghi, Ehsaneh N. M.; Ariffin, Ahmad Azmi M. - In: Journal of air transport management 30 (2013), pp. 1-9
Persistent link: https://www.econbiz.de/10009772864
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Die Produktpolitik im After Sales Service
Hüttel, Klaus - 2014
Persistent link: https://www.econbiz.de/10010457853
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Customer loyalty : a guide for time travelers
Robinson, Sionade; Etherington, Lyn - 2006
Persistent link: https://www.econbiz.de/10003000993
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Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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Customer service in a marketing and logistics approach
Buła, Piotr; Kozieł, Paulina - In: The future of management: entrepreneurship, change and …, (pp. 233-244). 2019
Persistent link: https://www.econbiz.de/10012698758
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Not so flexible cable
Haberern, Lauren; Coleman, Linda Jane - In: International journal of business and economics 16 (2017) 3, pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
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Service provision in distribution channels
Gurnani, Haresh; Singh, Shubhranshu; Tang, Sammi Yu; … - In: Journal of marketing research 59 (2022) 5, pp. 926-940
Persistent link: https://www.econbiz.de/10013389253