//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Bedeutung von Dienstleistu...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
7,069
Kundenzufriedenheit
6,803
Relationship marketing
5,539
Beziehungsmarketing
5,484
Consumer behaviour
5,336
Konsumentenverhalten
5,207
Customer service
3,451
Kundenservice
3,058
Qualitätsmanagement
2,625
Quality management
2,573
Wirtschaftsprüfung
2,483
Financial audit
2,477
Services marketing
2,137
Krankenhaus
1,847
Hospital
1,834
Deutschland
1,825
Kundenbindung
1,814
Theorie
1,787
Theory
1,755
Germany
1,747
Dienstleistungsmarketing
1,705
USA
1,686
United States
1,637
Health care
1,586
Gesundheitsversorgung
1,553
Dienstleistungssektor
1,281
Gesundheitswesen
1,272
Service industry
1,256
Product quality
1,254
Health care system
1,252
Produktqualität
1,242
service quality
1,189
Customer retention
1,060
Beschwerdemanagement
922
Complaint management
919
Electronic Commerce
906
Dienstleistung
893
Hotel industry
882
more ...
less ...
Online availability
All
Undetermined
10,224
Free
5,816
Type of publication
All
Article
19,756
Book / Working Paper
8,711
Journal
51
Other
16
Type of publication (narrower categories)
All
Article in journal
15,732
Aufsatz in Zeitschrift
15,732
Graue Literatur
1,942
Non-commercial literature
1,942
Aufsatz im Buch
1,903
Book section
1,903
Working Paper
1,631
Arbeitspapier
1,485
Hochschulschrift
1,189
research-article
1,089
Thesis
941
Collection of articles of several authors
456
Sammelwerk
456
Case study
309
Fallstudie
309
Aufsatzsammlung
242
Conference paper
182
Konferenzbeitrag
182
Bibliografie enthalten
168
Bibliography included
168
Konferenzschrift
161
Dissertation u.a. Prüfungsschriften
114
Article
112
Ratgeber
103
case-report
102
Lehrbuch
100
Conference proceedings
99
Guidebook
95
Textbook
85
Collection of articles written by one author
84
Sammlung
84
conceptual-paper
76
review-article
72
review
63
Amtsdruckschrift
62
Government document
62
Handbook
52
Handbuch
52
viewpoint
49
Reprint
34
more ...
less ...
Language
All
English
24,092
German
3,659
Undetermined
689
French
57
Spanish
22
Italian
12
Russian
11
Lithuanian
10
Polish
10
Swedish
8
Finnish
6
Dutch
5
Danish
3
Romanian
3
Hungarian
2
Indonesian
2
Ukrainian
2
Czech
1
Portuguese
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
111
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Han, Heesup
46
Stauss, Bernd
46
Hanushek, Eric Alan
45
Mattila, Anna S.
44
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Bauer, Hans H.
39
Grönroos, Christian
38
Brekke, Kurt R.
37
Wirtz, Jochen
36
Gravelle, Hugh
35
Meffert, Heribert
35
Prentice, Catherine
35
Sharma, Piyush
35
Edvardsson, Bo
33
McColl-Kennedy, Janet R.
30
Shahin, Arash
30
Benkenstein, Martin
29
Pathak, Parag A.
29
Woratschek, Herbert
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Meyer, Anton
26
Berry, Leonard L.
25
Homburg, Christian
24
Kane, Thomas J.
24
Van Reenen, John
24
Hadwich, Karsten
23
Hammerschmidt, Maik
22
Knechel, W. Robert
22
Patterson, Paul G.
22
Sparks, Beverley
22
Wong, IpKin Anthony
22
more ...
less ...
Institution
All
National Bureau of Economic Research
180
Springer Fachmedien Wiesbaden
51
OECD
38
IGI Global
26
International Monetary Fund (IMF)
26
International Monetary Fund
24
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
21
Verlag Dr. Kovač
18
World Bank
18
Hochschulrektorenkonferenz
17
Books on Demand GmbH <Norderstedt>
14
World Bank Group
12
Nomos Verlagsgesellschaft
11
Munich Business School
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Europäische Kommission
8
American Marketing Association
6
Edward Elgar Publishing
6
Siauliai University
6
Economics Research, World Bank Group
5
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
HAL
5
OECD / International Transport Forum
5
RWTH Aachen
5
Shaker Verlag
5
Taylor and Francis.
5
W. Kohlhammer GmbH
5
American Bankers Association
4
European Centre for the Development of Vocational Training
4
International Institute of Social and Economic Sciences
4
Logos Verlag Berlin
4
Springer-Verlag GmbH
4
USA / General Accounting Office
4
Universität Ulm
4
Weltbank
4
epubli GmbH
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Christian-Albrechts-Universität zu Kiel
3
EconWPA
3
Erasmus Research Institute of Management
3
more ...
less ...
Published in...
All
International journal of hospitality management
438
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
208
NBER working paper series
180
Working paper / National Bureau of Economic Research, Inc.
180
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
Tourism management : research, policies, practice
130
International journal of quality and service sciences
122
International journal of quality & reliability management
121
Journal of service management
117
International journal of productivity and quality management : IJPQM
116
Service business
114
International journal of services and operations management
112
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
Discussion paper series / IZA
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Economics of education review
83
Industrial marketing management : the international journal for industrial and high-tech firms
82
International journal of services, economics and management
81
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
80
more ...
less ...
Source
All
ECONIS (ZBW)
25,445
Other ZBW resources
1,497
RePEc
566
USB Cologne (EcoSocSci)
562
EconStor
281
BASE
117
USB Cologne (business full texts)
43
OLC EcoSci
22
ArchiDok
1
more ...
less ...
Showing
21
-
30
of
28,534
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
22
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
23
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
24
A matter of fit? : service configurations for customer loyalty
Han, Zhaojun
;
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
- In:
International journal of production economics
275
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015051984
Saved in:
25
Erfolgsfaktor Service : warum und wie Mitarbeiter im persönlichen Kontakt zum Kunden begeistern
Specht, Nina
-
2008
Persistent link: https://www.econbiz.de/10013427488
Saved in:
26
Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg
;
Rauner, Felix
;
Moritz, Eckehard Fozzy
-
1997
Persistent link: https://www.econbiz.de/10000625742
Saved in:
27
Service cancellation and competitive refund policy
Guo, Liang
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 901-917
Persistent link: https://www.econbiz.de/10003900005
Saved in:
28
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
29
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
30
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->