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In-store technologies to improve customer experience and interaction : an exploratory investigation in Italian travel agencies
Dini, Mauro; Splendiani, Simone; Bravi, Laura; … - In: The TQM journal : the international review of … 34 (2022) 7, pp. 94-114
Persistent link: https://www.econbiz.de/10013537703
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Co-creating affective atmospheres in retail experience
Joy, Annamma; Wang, Jeff Jianfeng; Orazi, Davide C.; … - In: Journal of retailing 99 (2023) 2, pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
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Creating memorable shopping experiences to meet phygital customers' needs : evidence from sporting goods stores
Bonfanti, Angelo; Vigolo, Vania; Vannucci, Virginia; … - In: International journal of retail and distribution management 51 (2023) 13, pp. 81-100
Persistent link: https://www.econbiz.de/10014484188
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Learning efficient in-store picking strategies to reduce customer encounters in omnichannel retail
Neves-Moreira, Fábio; Amorim, Pedro - In: International journal of production economics 267 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014460472
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S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad; Muhammad Farrukh Abid; Ahmad, Farooq - In: Journal of retailing and consumer services 77 (2024), pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
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Mapping consumers' semi-conscious decisions with the use of ZMET in a retail market setup
Chatterjee, Shuvam; Bryła, Paweł - In: Decision : official journal of Indian Institute of … 50 (2023) 2, pp. 221-232
Persistent link: https://www.econbiz.de/10014381612
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Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi; Arshad, Yamna; Ahmed, Waqar; Kanapathy, … - In: International journal of services and operations … 43 (2022) 1, pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
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The impact of in-store sales personnel's altruistic behaviors on store image : a cross-category study in Japan
Nakamori, Takafumi; Newell, Stephen J.; Han, Bernard T.; … - In: The international review of retail, distribution and … 34 (2024) 1, pp. 33-51
Persistent link: https://www.econbiz.de/10014558990
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Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv; Benoit, Sabine; Noble, Stephanie M.; … - In: Journal of retailing 99 (2023) 4, pp. 487-504
Persistent link: https://www.econbiz.de/10014465640