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Clement's customs guideents
Clements, George - 1845 - 10th annual ed
Persistent link: https://www.econbiz.de/10012338640
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.; Ruiz-Molina, María-Eugenia; … - In: International journal of hospitality management 85 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
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The effects of customer-centricity in hospitality
Inversini, Alessandro; De Carlo, Manuela; Masiero, Lorenzo - In: International journal of hospitality management 86 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241494
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The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina; Tang, Liang - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
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"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario; Bartosiak, Marcin; Lui, Tsz-Wai; … - In: Information & management : the internat. journal of … 57 (2020) 6, pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
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Relationship between personality, perceived value and behavioral intention of selected electronic brand customers in Kenya
Kibos, Kiprop Eric; Odunga, Mukoswi Robert; Langat, … - In: Research in business and management 7 (2020) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10012269411
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Consumer response to marketing channels : a demand-based approach
Andersen, Peter; Weisstein, Fei L.; Song, Lei - In: Journal of marketing channels : distribution systems, … 26 (2020) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10012258186
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Perceived value of online customization experience in China : concept, measurement, and consequences
Wan, Xiaoyu; Wang, Tingyi; Zhang, Wei; Cao, Jie - In: The journal of high technology management research 28 (2017) 1, pp. 17-28
Persistent link: https://www.econbiz.de/10011719606
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689