Guenzi, Paolo; Panzeri, Federico - In: Journal of Business & Industrial Marketing 30 (2015) 2, pp. 218-232
salespeople engage in, and analyze the perceived consequences of such behaviors using means-end theory and the laddering technique … (OCBs) in sales force settings and the reason why salespeople should practice OCBs. In fact, in spite of the huge body of …. They apply means-end theory and the laddering technique to interview a sample of salespersons from three companies …