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Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng; Hsiao, Han-Liang - In: The service industries journal 28 (2008) 3/4, pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
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Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng; Hsiao, Han-Liang - In: The service industries journal 28 (2008) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10008072563
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Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng; Hsiao, Han-Liang - In: The service industries journal 28 (2008) 3-4, pp. 513-528
Persistent link: https://www.econbiz.de/10008079457
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Increase hotel customer value by reducing relevant perceived risk in Taiwan
Chang, Hong-sheng - In: Journal of hospitality & leisure marketing : the … 16 (2007) 4, pp. 324-342
Persistent link: https://www.econbiz.de/10003766526
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Increasing hotel customer value through service quality cues in Taiwan
Chang, Hong-Sheng - In: The service industries journal 28 (2008) 1/2, pp. 73-84
Persistent link: https://www.econbiz.de/10003732979
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Development and validation of the low-carbon literacy scale among practitioners in the Taiwanese tourism industry
Horng, Jeou-shyan; Hu, Meng-lei; Teng, Chih-ching; … - In: Tourism management : research, policies, practice 35 (2013), pp. 255-262
Persistent link: https://www.econbiz.de/10009687024
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Development and validation of the low-carbon literacy scale among practitioners in the Taiwanese tourism industry
Horng, Jeou-Shyan; Hu, Meng-Lei (Monica); Teng, … - In: Tourism management : research, policies, practice 35 (2013), pp. 255-262
Persistent link: https://www.econbiz.de/10010054742
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How public-issue-promoted and revenue-related types of social marketing influence customer-perceived value in Taiwan's banking industry
Chang, Hong-sheng; Chen, Tser-yieth; Tseng, Chien-ming - In: Journal of international consumer marketing 21 (2009) 1, pp. 35-49
Persistent link: https://www.econbiz.de/10003890675
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The matrix composition of banking customer value
Chang, Hong-sheng; Tseng, Chien-ming - In: Journal of international consumer marketing 22 (2010) 4, pp. 347-362
Persistent link: https://www.econbiz.de/10008991649
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The Matrix Composition of Banking Customer Value
Chang, Hong-sheng; Tseng, Chien-ming - In: Journal of international consumer marketing 22 (2010) 4, pp. 347-363
Persistent link: https://www.econbiz.de/10008452812