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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model

Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248

Persistent link: https://www.econbiz.de/10010482001

Customers' service quality perception in automotive repair

Izogo, Ernest Emeka - In: African journal of economic and management studies : AJEMS 6 (2015) 3, pp. 272-288

Persistent link: https://www.econbiz.de/10011474163

Service quality gap approach : a case of Indian customer's satisfaction of private banks

Ali, Sadia Samar; Kaur, R.; Pande, Maj J. C.; Ahmad, F. - In: International journal of business excellence 7 (2014) 4, pp. 429-453

Persistent link: https://www.econbiz.de/10011296478

Hospital service quality preferences among culture diversity

Wongrukmit, Patcharin; Thawesaengskulthai, Natcha - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 908-922

Persistent link: https://www.econbiz.de/10010393799

An empirical investigation on patients perception about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu

Saravanan, S. - In: GITAM journal of management : a quarterly publication … 12 (2014) 4, pp. 114-123

Persistent link: https://www.econbiz.de/10011292586

Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector

Akob, Muhammad; Yantahin, Munawar; Ilyas, Gunawan Bata; … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 419-430

Persistent link: https://www.econbiz.de/10012692354

Criteria prioritisation of tourist satisfaction from long-distance transportation services : combined fuzzy AHP and SERVQUAL approach

Farshi, Hadi; Shishebori, Davood; Sameni, Melody Khadem - In: International journal of management and decision making … 20 (2021) 3, pp. 263-281

Persistent link: https://www.econbiz.de/10012599579

Influence of category attitudes on the relationship between SERVQUAL and satisfaction in Islamic banks : the role of disruptive societal-level events

Farrag, Dalia Abdel Rahman; Murphy, William H.; Hassan, … - In: Journal of Islamic marketing 13 (2022) 4, pp. 843-867

Persistent link: https://www.econbiz.de/10013278890

Satisfaction of e-learners with electronic learning service quality using the SERVQUAL model

Sumi, Razia Sultana; Kabir, Golam - In: Journal of open innovation : technology, market, and … 7 (2021) 4, pp. 1-17

perception and satisfaction level of e-learners regarding e-learning tools. In this study, a quantitative approach was conducted … determinants of the SERVQUAL model (reliability, responsiveness, assurance, empathy, and website design), as well as "learning …

Persistent link: https://www.econbiz.de/10012694923

Platform quality factors influencing content providers' loyalty

Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502736