Narrow search
Showing 11 - 20 of 68
Cover Image
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Cover Image
Operational determinants of airline service quality : worldwide cross-regional analysis
Alkhatib, Saleh F. S.; Migdadi, Yazan K. A. - In: Quality management journal : QMJ 25 (2018) 4, pp. 186-200
Persistent link: https://www.econbiz.de/10011976342
Cover Image
FIPIA with information entropy : a new hybrid method to assess airline service quality
Atalay, Kumru Didem; Atalay, Buket; Isin, Feride Bahar - In: Journal of air transport management 76 (2019), pp. 67-77
Persistent link: https://www.econbiz.de/10012119113
Cover Image
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei; Zhang, Yahua - In: Journal of air transport management 57 (2016), pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Cover Image
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet; Özcan, Ender; John, Robert; Öner, … - In: Journal of air transport management 69 (2018), pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Cover Image
Evaluating airline service quality using a combined fuzzy decision-making approach
Perçin, Selçuk - In: Journal of air transport management 68 (2018), pp. 48-60
Persistent link: https://www.econbiz.de/10011845850
Cover Image
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Cover Image
The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen; Syed, Zaineb; Imam, Abeer; Raza, Aiman - In: Journal of air transport management 85 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
Cover Image
Operational determinants of airline service quality : worldwide cross-regional analysis
Alkhatib, Saleh F.S.; Migdadi, Yazan K. A. - In: Quality management journal : QMJ 25 (2018) 4, pp. 186-200
Persistent link: https://www.econbiz.de/10012309506
Cover Image
Operations strategies alignment patterns and service quality : airline global analysis
Alkhatib, Saleh; Migdadi, Yazan Khalid Abed-Allah - In: Quality management journal : QMJ 26 (2019) 3, pp. 144-156
Persistent link: https://www.econbiz.de/10012309552