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Improving service quality through managing customer contact : case of airlines

Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214

Persistent link: https://www.econbiz.de/10011376522

A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey

Celik, Erkan; Aydin, Nezir; Gumus, Alev Taskin - In: Transport Policy 36 (2014) C, pp. 283-293

Istanbul. In this study, we present a novel framework which integrates statistical analysis, SERVQUAL, interval type-2 fuzzy … sets and VIKOR to evaluate customer satisfaction level for the rail transit network of Istanbul. Level of crowdedness and …

Persistent link: https://www.econbiz.de/10011077826

The impact of predicted quality and customer cost on quality assurance behavior

Cho, Woohyun; Min, Dong-Jun; Dresner, Martin - In: International journal of operations & production management 42 (2022) 4, pp. 409-439

Persistent link: https://www.econbiz.de/10013173013

Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)

Han, Heesup; Chua, Bee-Lia; Lee, Sanghyeop; Koo, Bonhak - In: Journal of travel and tourism marketing 38 (2021) 2, pp. 123-138

Persistent link: https://www.econbiz.de/10012497705

Determinants of customer satisfaction with airline services : an analysis of customer feedback big data

Park, Eunil; Jang, Yeonju; Kim, Jina; Jeong, Nam Jeong; … - In: Journal of retailing and consumer services 51 (2019), pp. 186-190

Persistent link: https://www.econbiz.de/10012115080

Validating a consumer-based service brand equity (CBSBE) model in the airline industry

Sarker, Moniruzzaman; Mohd-Any, Amrul Asraf; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012433421

Strategic airline service review in the time of the COVID-19 crisis

Tansitpong, Praowpan - In: International journal of information systems in the … 14 (2022) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10014310446

Comparative analysis of changes in passenger's perception for airline companies' service quality before and during COVID-19 using topic modeling

Kim, Dohun; Lim, Chaehwan; Ha, Hun Koo - In: Journal of air transport management : a new … 115 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015077269

Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment

Kazemi, Abolfazl; Attari, Mahdi Yousefi Nejad; … - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 154-166

Persistent link: https://www.econbiz.de/10011688142

Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method

Ma, Fei; Shi, Wenjing; Yuen, Kum Fai; Sun, Qipeng; Guo, … - In: International journal of logistics : research and … 22 (2019) 5, pp. 449-472

Persistent link: https://www.econbiz.de/10012203866

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