Celik, Erkan; Aydin, Nezir; Gumus, Alev Taskin - In: Transport Policy 36 (2014) C, pp. 283-293
Istanbul. In this study, we present a novel framework which integrates statistical analysis, SERVQUAL, interval type-2 fuzzy … sets and VIKOR to evaluate customer satisfaction level for the rail transit network of Istanbul. Level of crowdedness and …