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Consumer behaviour
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11,129
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8,966
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3,976
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3,926
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3,750
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Han, Heesup
132
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116
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95
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95
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93
Grunert, Klaus G.
93
Phau, Ian
87
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84
Usman, Osly
84
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83
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80
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79
Gierl, Heribert
78
Sheth, Jagdish N.
76
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72
Khare, Arpita
72
Loureiro, Sandra Maria Correia
72
Bagozzi, Richard P.
70
Foxall, Gordon R.
69
Stavins, Joanna
69
Agarwal, Sumit
67
Septianto, Felix
67
Nayga, Rodolfo M.
66
Sharma, Piyush
66
Jang, Soocheong
65
Walsh, Gianfranco
65
Laroche, Michel
64
Wansink, Brian
64
Verhoef, Peter C.
62
Paul, Justin
61
Rajagopal
61
Spiller, Achim
60
Chintagunta, Pradeep K.
56
Ko, Eunju
56
Janssen, Maarten C. W.
55
Pelsmacker, Patrick de
55
Hollebeek, Linda D.
54
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54
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OECD
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Journal of business research : JBR
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2,033
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896
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772
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NBER working paper series
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Asia Pacific journal of marketing and logistics
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The journal of product & brand management
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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SpringerLink / Bücher
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Journal of retailing
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Journal of the Academy of Marketing Science
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Journal of marketing
329
Cogent business & management
328
International journal of contemporary hospitality management
325
Journal of international consumer marketing
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The service industries journal
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Marketing letters : a journal of research in marketing
314
Journal of hospitality marketing & management
307
Journal of consumer behaviour : an international research review
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
305
International journal of retail & distribution management
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The international review of retail, distribution and consumer research
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Journal of marketing communications
298
The journal of consumer marketing
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Journal of fashion marketing and management
290
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Technological forecasting & social change : an international journal
275
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ECONIS (ZBW)
87,432
Other ZBW resources
1,672
RePEc
1,405
USB Cologne (EcoSocSci)
349
EconStor
236
BASE
204
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101
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
102
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
103
Global online entrepreneurship and the impact of innovation on brands
Krom, Ipek
- In:
Emerging Markets Journal : EMAJ
5
(
2015
)
2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011492467
Saved in:
104
Customer demand prediction of service-oriented manufacturing incorporating customer satisfaction
Cao, Jin
;
Jiang, Zhibin
;
Wang, Kangzhou
- In:
International journal of production research
54
(
2016
)
5/6
,
pp. 1303-1321
Persistent link: https://www.econbiz.de/10011495069
Saved in:
105
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
106
The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Park, Insu
;
Cho, Jeewon
;
Rao, H. Raghav
- In:
Decision sciences : DS
46
(
2015
)
6
,
pp. 1109-1140
Persistent link: https://www.econbiz.de/10011477288
Saved in:
107
Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian
;
Madlener, Reinhard
-
2015
Persistent link: https://www.econbiz.de/10011408992
Saved in:
108
Exploring antecedents & consequences of customer satisfaction with smartphones : implications for CRM
Kim, Arum
;
Cho, Yoon C.
- In:
Journal of business & economics research
13
(
2015
)
4
,
pp. 215-229
Persistent link: https://www.econbiz.de/10011412119
Saved in:
109
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
110
A structural equation model of customer relationship management factors affecting customer retention of long-stay travelers in the Thai tourism industry
Tawinunt, K.
;
Phimonsathienand, T.
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011413696
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