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A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162

Persistent link: https://www.econbiz.de/10011534398

Patient loyalty to healthcare organizations : relationship marketing and satisfaction

Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56

Persistent link: https://www.econbiz.de/10010429281

Patient perceptions of quality : analyzing patient satisfaction surveys

Russell, Roberta S.; Johnston, Dana M.; White, Sheneeta W. - In: International journal of operations & production … 35 (2015) 8, pp. 1158-1181

Persistent link: https://www.econbiz.de/10011449453

Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899

Persistent link: https://www.econbiz.de/10011476929

Seeking intelligence from patient experience using text mining : analysis of emergency department data

Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228

Persistent link: https://www.econbiz.de/10011412961

Does patient empowerment matter in building loyalty?

Mohd-Any, Amrul Asraf; Sundramohana, Meenatharisni; … - In: International journal of consumer studies 46 (2022) 2, pp. 653-675

Persistent link: https://www.econbiz.de/10013162350

Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system

Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203

Persistent link: https://www.econbiz.de/10013169330

Measuring the Quality of Health Services Provided at a Greek Public Hospital through Patient Satisfaction. Case Study : The General Hospital of Kavala

Georgiadou, Vasiliki A. - 2017

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

Persistent link: https://www.econbiz.de/10012951333

Assessment of Service Quality Dimensions in Healthcare Industry 'A Comparative Study on Patient’s Satisfaction with Mayiladuthurai Taluk Government vs. Private Hospitals'

Edison Anthony Raj, Arul - 2019

health care in Mayiladuthurai Taluk. Observing the growth of private health care sector, highly number of patients get … quality factors that influence patient satisfaction with Government vs. private hospitals. A survey was conducted on patients … obtain information regarding patients' perceptions toward 13 service quality dimensions of Government and Private hospitals …

Persistent link: https://www.econbiz.de/10012865333