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SSTQUAL model : assessment of ATM service quality in an emerging economy
Adil, Mohd.; Nasir, Mohd.; Sadiq, Mohd.; Bharti, Kumkum - In: International journal of business excellence : IJBEX 22 (2020) 1, pp. 114-138
Persistent link: https://www.econbiz.de/10012506374
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Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022
Persistent link: https://www.econbiz.de/10013448702
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Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Decision 41 (2014) 1, pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
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Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Vision : the journal of business perspective 19 (2015) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
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An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
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The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan; Quynh Huong Nguyen; Phuong Thao Tran; … - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
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An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
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An analysis of service quality measurement of the green payment service in India : a SERVQUAL model
Gupta, Munish; Sharma, Vikas; Jangir, Kshitiz - In: Green management : a new paradigm in the world of business, (pp. 205-219). 2024
Persistent link: https://www.econbiz.de/10015057723
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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003879294