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Pride in contemporary sport consumption : a marketing perspective
Decrop, Alain; Derbaix, Christian - In: Journal of the Academy of Marketing Science 38 (2010) 5, pp. 586-603
Persistent link: https://www.econbiz.de/10008747771
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The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel; Rekettye, Gabor - In: International journal of services and operations management 8 (2011) 2, pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
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Improving CRM 2.0 through collective intelligence by using CBIR algorithms
Perez-Gallardo, Yuliana; Alor-Hernandez, Giner; … - In: Customer relationship management and the social and …, (pp. 39-59). 2012
Persistent link: https://www.econbiz.de/10009377134
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj; Rapp, Adam A.; Andzulis, James "Mick"; … - In: Journal of service research : JSR 17 (2014) 2, pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
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Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A. - In: The service industries journal 31 (2011) 7/8, pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
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Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim; Ng, Andy H.; Koçaş, Cenk - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
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Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine; Loureiro, Sandra Maria Correia; … - In: The journal of brand management : an international journal 30 (2023) 5, pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
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One-voice strategy for customer engagement
Singh, Jagdip; Nambisan, Satish; Bridge, R. Gary; … - In: Journal of service research 24 (2021) 1, pp. 42-65
Persistent link: https://www.econbiz.de/10012426761