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41
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
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42
A sequence analysis approach to segmenting credit card customers
Ho, Hillbun
;
Tien, Keng-Ming Terence
;
Wu, Anne
;
Singh, …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434227
Saved in:
43
A theory of customer valuation : concepts, metrics, strategy, and implementation
Kumar, V.
- In:
Journal of marketing
82
(
2018
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011804063
Saved in:
44
The impact of talent management in enhancing organizational reputation : an empirical study on the Jordanian
telecommunications
companies
Salih, Ahmad Ali
;
Alnaji, Loay
- In:
The journal of applied business research
30
(
2014
)
2
,
pp. 409-417
Persistent link: https://www.econbiz.de/10010353541
Saved in:
45
Using SERVQUAL to assess the quality of service provided by Jordanian
telecommunications
sector
Alnsour, Muhammed S.
;
Tayeh, Bandar Abu
;
Alzyadat, …
- In:
International journal of commerce and management
24
(
2014
)
3
,
pp. 209-218
Persistent link: https://www.econbiz.de/10010431253
Saved in:
46
The effect of absorptive capacity on innovation : the mediator role of human capital,
telecommunications
companies (Orange, Zain and Umnia) in
Jordan
Abualoush, Shadi Habis
- In:
International journal of business information systems : …
40
(
2022
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10013198497
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47
Access to the living room: triple play and interactive television reshaping the producer/consumer relation
Müller, Eggo
- In:
Information communication technologies and emerging …
,
(pp. 179-190)
.
2007
Persistent link: https://www.econbiz.de/10003450106
Saved in:
48
Wahrgenommene Preisfairness bei personenbezogener Preisdifferenzierung
Mahadevan, Jochen
-
2010
Persistent link: https://www.econbiz.de/10003918296
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49
(Un)Fairnessbasierte Kundenabwanderung in Dienstleistungsbeziehungen : Erfolgsfaktoren und Strategien für das Churn-Management in der Telekommunikationsbranche
Nesper, Jens
-
2014
Persistent link: https://www.econbiz.de/10010349498
Saved in:
50
Kundenbeziehung in frisch liberalisierten Märkten
Wehrli, Hans Peter
;
Heiniger, Yvonne
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 433-453)
.
2001
Persistent link: https://www.econbiz.de/10001555445
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