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Influence of the determinants of online customer experience on online customer satisfaction
Jaiswal, Shefali; Anurag Singh - In: Paradigm : the journal of Institute of Management Technology 24 (2020) 1, pp. 41-55
Persistent link: https://www.econbiz.de/10012229637
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A framework of online customer experience : an Indian perspective
Bhattacharya, Arijit; Srivastava, Manjari - In: Global business review 21 (2020) 3, pp. 800-817
Persistent link: https://www.econbiz.de/10012259395
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Usability, interactivity, website personality and consumers' responses : a case of internet service provider
Akrimi, Yosra - In: International journal of electronic marketing and … 7 (2016) 3, pp. 204-228
Persistent link: https://www.econbiz.de/10011648266
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Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti; Ujang Sumarwan; Najib, Mukhamad - In: International journal of electronic marketing and … 10 (2019) 3, pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
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Toward an understanding of online information processing in e-tourism : does national culture matter?
Alcántara-Pilar, Juan Miguel; Barrio-García, Salvador del - In: Journal of travel and tourism marketing 34 (2017) 8, pp. 1128-1142
Persistent link: https://www.econbiz.de/10011758832
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How e-servicescapes affect customer online shopping intention : the moderating effects of gender and online purchasing experience
Wu, Wann-Yih; Quyen, Phan Thi Phu; Rivas, Adriana A. Amaya - In: Information systems and e-business management : ISeB 15 (2017) 3, pp. 689-715
Persistent link: https://www.econbiz.de/10011758859
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Categorizing peer-to-peer review site features and examining their impacts on room sales
Ai, Jin; Chi, Oscar Hengxuan; Ouyang, Zhe - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 862-881
Persistent link: https://www.econbiz.de/10012176721
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Online Customer Experience in E-Commerce Industry
Reddipalli, Rohith - 2020
smartphone to access the company's website, and use a computer to access e-commerce sites at different times. Therefore, the … customer's online experience includes every point of contact (social media, website, application) that the customer chooses to …
Persistent link: https://www.econbiz.de/10014096085
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Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments
Luo, Jian Ming; Hu, Zongwei; Law, Chun Hung Roberts - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069858
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Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Service business 11 (2017) 2, pp. 375-403
Persistent link: https://www.econbiz.de/10011732385