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Messung
22,356
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21,654
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20,993
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20,652
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20,635
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18,428
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15,702
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15,419
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13,756
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13,620
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13,142
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11,894
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9,156
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7,018
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5,275
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4,847
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4,573
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4,299
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3,622
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3,597
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3,581
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3,510
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3,456
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3,436
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3,421
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3,384
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3,382
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3,357
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2,723
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2,634
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2,630
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Siciliani, Luigi
174
Cutler, David M.
136
Propper, Carol
120
Augurzky, Boris
119
Gaynor, Martin
116
Ravallion, Martin
94
Gruber, Jonathan
91
Alkire, Sabina
89
Schreyögg, Jonas
89
Gravelle, Hugh
85
Han, Heesup
85
Henke, Klaus-Dirk
84
Straume, Odd Rune
83
Bruhn, Manfred
75
Wagstaff, Adam
75
Zweifel, Peter
74
Heckman, James J.
73
Diewert, Walter E.
71
Dranove, David
71
Costa-Font, Joan
69
Wille, Eberhard
68
Chandra, Amitabh
67
Homburg, Christian
66
Kessler, Daniel P.
65
Klasen, Stephan
65
Busse, Reinhard
63
Street, Andrew
63
Brekke, Kurt R.
61
Oberender, Peter
61
Wasem, Jürgen
61
Kremer, Michael
60
Levaggi, Rosella
60
Mattila, Anna S.
59
O'Donnell, Owen
59
Pfannstiel, Mario A.
59
Fleßa, Steffen
58
Town, Robert J.
58
Gertler, Paul J.
57
Kaestner, Robert
56
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56
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42
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Springer-Verlag GmbH
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27
Nomos Verlagsgesellschaft
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18
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18
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986
International journal of hospitality management
693
Journal of business research : JBR
569
Discussion paper series / IZA
564
Journal of retailing and consumer services
563
Journal of health economics
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Health economics
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SpringerLink / Bücher
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Journal of health organization and management
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Health care management review : HCM review
379
The European journal of health economics : HEPAC ; health economics in prevention and care
363
IMF Staff Country Reports
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IZA Discussion Paper
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European journal of operational research : EJOR
324
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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Health care management science
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The journal of services marketing
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International journal of contemporary hospitality management
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World Bank E-Library Archive
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Working paper
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Applied economics
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Health economics review
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Journal of travel and tourism marketing
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Journal of hospitality marketing & management
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Health affairs : at the intersection of health, health care, and policy
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Management science : journal of the Institute for Operations Research and the Management Sciences
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CESifo working papers
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Technological forecasting & social change : an international journal
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The TQM journal : the international review of organizational improvement
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Cogent business & management
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IZA Discussion Papers
181
Auditing : a journal of practice & theory
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World Bank Policy Research Working Paper
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Services marketing quarterly
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ECONIS (ZBW)
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RePEc
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USB Cologne (EcoSocSci)
2,840
EconStor
1,763
BASE
574
USB Cologne (business full texts)
184
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115
ArchiDok
65
OLC EcoSci
51
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Showing
1
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10
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Sort
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date (oldest first)
1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Patient satisfaction with
healthcare
services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
6
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
7
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
8
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
Saved in:
9
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
Saved in:
10
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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