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Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh; Koilakuntla, Maddulety; Punyatoya, … - In: International journal of quality & reliability management 34 (2017) 3, pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
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A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
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Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Singh, Saurabh; Kamal, Raj; Kumar, Devendra - In: International journal of financial services management … 8 (2015) 2, pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
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Is higher nursing home quality more costly?
Di Giorgio, L.; Filippini, Massimo; Masiero, Giuliano - In: The European journal of health economics : HEPAC ; … 17 (2016) 8, pp. 1011-1026
Persistent link: https://www.econbiz.de/10011660148
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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Paul, Purnendu; Bose, S. K.; Roy, Supriyo; Dhalla, R. S. - In: Total quality management & business excellence 32 (2021) 8, pp. 898-920
Persistent link: https://www.econbiz.de/10012513934
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Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in India
George, Sajeev Abraham - In: International journal of productivity and quality … 18 (2016) 4, pp. 518-536
Persistent link: https://www.econbiz.de/10011641380
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A study of service quality in Indian public sector banks using modified SERVQUAL model
Shetty, Dasharathraj K.; Perule, Nikhil; Rao, Potti … - In: Cogent business & management 9 (2022) 1, pp. 1-17
service quality is quantified with the help of a modified SERVQUAL model using dimensions Reliability, Assurance, Tangibles …
Persistent link: https://www.econbiz.de/10014444524
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Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective
Tamwatin, Utid; Trimetssontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10011339317
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How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne; Lariviere, Bart - In: Journal of service management 25 (2014) 1, pp. 30-48
Persistent link: https://www.econbiz.de/10010260116