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Leader behavior, job performance, and service quality : ethical perspective from banking sector
Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183
This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent, and principled-, employee job performance, and...
Persistent link: https://www.econbiz.de/10014330430
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Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.; Karatepe, Osman M.; Avci, Turgay - In: International journal of hospitality management 102 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
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Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Schwepker, Charles H. <Jr.>; Dimitriou, Christina K. - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495093
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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The effect of ethical leadership on service sabotage
Yesiltas, Murat; Tuna, Muharrem - In: The service industries journal 38 (2018) 15/16, pp. 1133-1159
Persistent link: https://www.econbiz.de/10011977445
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Too sleepy to be innovative? : ethical leadership and employee service innovation behavior : s dual-path model moderated by sleep quality
Rasheed, Muhammad Imran; Hameed, Zahid; Kaur, Puneet; … - In: Human relations : towards the integration of the social … 77 (2024) 6, pp. 739-767
Persistent link: https://www.econbiz.de/10014575228
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Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Akbar, Muhammad … - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
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Kulturbedingte Serviceorientierung : Erkenntnisse der aktuellen Unternehmenskulturforschung mit Implikationen für die Praxis
Sackmann, Sonja A.; Friesl, Martin - In: Serviceorientierung im Unternehmen : Forum …, (pp. 419-439). 2010
Persistent link: https://www.econbiz.de/10003943290
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IT service climate : an essential managerial tool to improve client satisfaction with IT service quality
Jia, Ronnie; Reich, Blaize Horner - In: Information systems management 28 (2011) 2, pp. 174-179
Persistent link: https://www.econbiz.de/10009159080
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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435