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Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius; Savas, Selen - In: The journal of services marketing 30 (2016) 7, pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
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The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong; Jang, Soocheong - In: International journal of hospitality management 40 (2014), pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
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Do strategy and content matter? : restaurant firms' corporate social responsibility communication on Twitter : a social network theory perspective
Sung, Kyong Sik; Tao, Chen-Wei (Willie); Slevitch, Lisa - In: Tourism and hospitality research : THR 23 (2023) 2, pp. 200-212
Persistent link: https://www.econbiz.de/10014293831
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Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W. - In: International journal of hospitality management 46 (2015), pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
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The influences of restaurant menu font style, background color, and physical weight on consumers' perceptions
Magnini, Vincent P.; Kim, Seontaik - In: International journal of hospitality management 53 (2016), pp. 42-48
Persistent link: https://www.econbiz.de/10011442998
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The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla; Ali, Faizan; Wildes, Vivienne; … - In: International journal of hospitality management 114 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
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The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed; Al Asheq, Ahmed; Ahmed, Ezaz; Chowdhury, … - In: The TQM journal : the international review of … 35 (2023) 2, pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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The meanings of food consumption, consumer effects and the role of "origin" : the case of ethnic food in Cameroon
Badiang, Alphonse Mefoute - In: Journal of African business 19 (2018) 4, pp. 531-549
Persistent link: https://www.econbiz.de/10011930498
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Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung; Lo, Pei-Chun - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 887-910
Persistent link: https://www.econbiz.de/10012384379