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Service quality of Indian bank...
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128
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123
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117
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117
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114
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113
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112
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107
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104
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99
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98
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Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Die Bank
578
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378
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372
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21
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
Saved in:
22
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
23
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
24
A structural compendium on service quality and customer satisfaction : a survey of
banks
in
India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
25
The development and application of information system driven value creation in Indian financial services sector
Harold, Lawrence
;
Thenmozhi, M.
- In:
International journal of business information systems : …
17
(
2014
)
2
,
pp. 198-220
Persistent link: https://www.econbiz.de/10010478605
Saved in:
26
Service quality dimensions : an empirical investigation of commercial
banks
in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
27
Strategic grouping of Indian Public Sector
Banks
(PSBS) : service quality and financial performance
Paul, Purnendu
;
Bose, S. K.
;
Roy, Supriyo
;
Dhalla, R. S.
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 898-920
Persistent link: https://www.econbiz.de/10012513934
Saved in:
28
An empirical study of gap analysis of service quality in select private sector
banks
Kumar Miryala, Ramesh
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 91-96
Persistent link: https://www.econbiz.de/10010209984
Saved in:
29
Automated
banks
' service quality in developing economy : empirical evidences from
India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
30
Measuring the service quality of automated teller machines : a study of
banks
of
India
Dhingra, Sanjay
- In:
International journal of business excellence
15
(
2018
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10011954289
Saved in:
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