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Customer e-loyalty to internet banking : an empirical analysis

Terzidis, Kostas; Papadopoulou, Eva; Kosmidis, Kosmas - In: Global business & economics review 15 (2013) 2/3, pp. 148-162

Persistent link: https://www.econbiz.de/10009720843

Factor analysis of customers' preference attributes in using e-banking

Virk, Nirmaljeet - In: The IUP journal of bank management : IJBM 12 (2013) 1, pp. 72-78

Persistent link: https://www.econbiz.de/10009723441

Effects of e-banking on growth of customer base in kenyan banks

Okibo, Bichanga Walter; Wario, Ali Yattani - In: The international journal of management science and … (2014) 11, pp. 48-64

The study highlights the effects of E-banking services on growth of customer base in Kenyan banks for over the last five years. It addresses issues that affect effective utilization of E-banking facilities by customers. The study generally investigates how lack of technological know-how,...

Persistent link: https://www.econbiz.de/10010355728

Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705

Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi

Singh, Shamsher; Sirohi, Naveen J. - In: International journal of electronic customer … 8 (2014) 1/3, pp. 101-118

Persistent link: https://www.econbiz.de/10011471152

Moderating role of brand image with relation to internet banking and customer loyalty : a case of branchless banking

Rahi, Samar - In: Challenges and trends in modern banking, (pp. 19-34). 2016

Persistent link: https://www.econbiz.de/10011516833

Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs

Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208

Persistent link: https://www.econbiz.de/10011554775

Customers' expectations for next generation internet banking

Seetharaman, Arumugam; Singhal, Saurabh; Galdhar, Pankaj; … - In: Journal of information & knowledge management : JIKM 15 (2016) 1, pp. 1-28

Persistent link: https://www.econbiz.de/10011566565

What keeps mobile banking customers loyal?

Thakur, Rakhi - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 628-646

Persistent link: https://www.econbiz.de/10010423923

Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India

Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73

Persistent link: https://www.econbiz.de/10010499839