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scent perception and evoked internal and behavioral reactions in a servicescape. We derive 11 key findings, which need to be … impacts on customers and employees in service environments. The paper extends Bitner's servicescape model (1992) and combines … it with Gulas and Bloch's (1995) model of the influence of ambient scent, while integrating further results from a …
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, that congruent scent can increase sales, an experiment had been carried out in Lithuania. Experiment results deny the …
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