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Beziehungsmarketing
25,118
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25,090
Service quality
20,599
Dienstleistungsqualität
20,582
Konsumentenverhalten
14,435
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14,419
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13,725
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13,589
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10,383
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4,073
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3,926
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3,839
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3,629
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3,126
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3,126
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3,081
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3,018
Qualitätsmanagement
2,989
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2,883
Port
2,734
Social Web
2,616
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2,615
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2,512
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2,510
Wirtschaftsprüfung
2,487
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2,481
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2,374
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2,365
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2,322
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2,243
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2,107
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2,100
Marketingmanagement
2,078
Marketing management
2,050
Krankenhaus
2,021
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1,997
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1,956
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1,935
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1,900
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Bruhn, Manfred
155
Homburg, Christian
145
Han, Heesup
106
Kumar, V.
86
Huber, Frank
82
Mattila, Anna S.
76
Siciliani, Luigi
76
Bauer, Hans H.
69
Herrmann, Andreas
64
Mittal, Vikas
63
Verhoef, Peter C.
63
Stauss, Bernd
62
Ashkanasy, Neal M.
61
Propper, Carol
53
Gil Saura, Irene
52
Straume, Odd Rune
52
Svensson, Göran
52
Hollebeek, Linda D.
50
Prentice, Catherine
49
Grewal, Dhruv
47
Piller, Frank T.
47
Usman, Osly
47
Krafft, Manfred
46
Loureiro, Sandra Maria Correia
46
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Walsh, Gianfranco
45
Aksoy, Lerzan
43
Rivkin, Steven G.
43
Matzler, Kurt
42
Töpfer, Armin
42
Hyun, Sunghyup Sean
41
Palmatier, Robert W.
41
Winden, Frans A. A. M. van
41
Wong, IpKin Anthony
41
Bagozzi, Richard P.
40
Stock-Homburg, Ruth
40
Thaichon, Park
40
Wiedmann, Klaus-Peter
40
Edvardsson, Bo
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National Bureau of Economic Research
226
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IGI Global
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45
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Hochschulrektorenkonferenz
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Deutsche Verkehrswissenschaftliche Gesellschaft
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Springer-Verlag GmbH
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Edward Elgar Publishing
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
11
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11
Shaker Verlag
11
American Marketing Association
10
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10
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10
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10
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9
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
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7
Hamburgisches WeltWirtschaftsInstitut
7
Springer International Publishing
7
Universität Mannheim
7
W. Kohlhammer GmbH
7
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Journal of business research : JBR
1,073
Journal of retailing and consumer services
918
International journal of hospitality management
742
Industrial marketing management : the international journal for industrial and high-tech firms
483
The service industries journal
473
SpringerLink / Bücher
412
The journal of services marketing
375
Tourism management : research, policies, practice
350
International journal of contemporary hospitality management
293
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
287
Journal of travel and tourism marketing
281
Journal of hospitality marketing & management
260
Journal of the Academy of Marketing Science
232
Cogent business & management
231
Psychology & marketing
229
NBER working paper series
225
The journal of business & industrial marketing
221
Working paper / National Bureau of Economic Research, Inc.
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Journal of strategic marketing
218
Services marketing quarterly
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Journal of service research : JSR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
197
NBER Working Paper
196
Asia Pacific journal of marketing and logistics
183
Journal of service management
183
Auditing : a journal of practice & theory
181
Journal of business ethics : JOBE
176
International journal of electronic customer relationship management : IJECRM
175
Journal of marketing
174
Journal of air transport management
172
Service business
170
European journal of marketing : EJM
167
Journal of retailing
164
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
161
The TQM journal : the international review of organizational improvement
159
International journal of productivity and quality management : IJPQM
145
Journal of marketing management : MM
145
Tourism management perspectives : TMP
144
The journal of product & brand management
143
Marketing intelligence & planning
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ECONIS (ZBW)
59,976
RePEc
1,280
EconStor
551
USB Cologne (EcoSocSci)
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BASE
222
USB Cologne (business full texts)
77
Other ZBW resources
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OLC EcoSci
46
ArchiDok
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1
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10
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Sort
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date (newest first)
date (oldest first)
1
The impact of
port
service quality on customer satisfaction : the case of Singapore
Vinh Van Thai
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Saved in:
2
Novel 3D model for prioritising the attributes of
port
service quality : cases involving major container ports in Asia
Hu, Kai-Chieh
;
Lee, Paul T.-W.
- In:
International journal of shipping and transport …
9
(
2017
)
6
,
pp. 673-695
Persistent link: https://www.econbiz.de/10011861044
Saved in:
3
Port
service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan
;
Vinh Van Thai
;
Thao Phuong Vu
- In:
Maritime business review
6
(
2021
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10012518668
Saved in:
4
A model of service marketing in
port
services : empirical study in PT Pelabuhan Indonesia II (Persero), Tanjung Priok branch
Srihadi, Rati Farini
;
Hartoyo
;
Sukandar, Dadang
; …
- In:
ASEAN marketing journal : Association of Southeast …
8
(
2016
)
1
,
pp. 18-28
Persistent link: https://www.econbiz.de/10011670276
Saved in:
5
Assessing cruise
port
of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia
;
Carvajal-Trujillo, Elena
;
Buzova, Daniela
- In:
Maritime policy and management : MPM
44
(
2017
)
7/8
,
pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
Saved in:
6
A study on service quality perception using the SERVQUAL model in the
port
of Manzanillo, Mexico
Vargas Lopez, Erendira Yareth
- In:
Journal of international trade & commerce
14
(
2018
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011948813
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
9
Mechanics of engendering customer loyalty : a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
10
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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