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Customer satisfaction
15,261
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6,404
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6,219
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6,037
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5,760
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5,596
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5,532
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5,496
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1,267
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1,102
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1,035
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1,013
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Farzanegan, Mohammad Reza
148
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106
Sarstedt, Marko
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Han, Heesup
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Homburg, Christian
59
Salehi, Mahdi
59
Salehi-Isfahani, Djavad
54
Shahin, Arash
48
Akhavan, Peyman
46
Valadkhani, Abbas
45
Mattila, Anna S.
41
Svensson, Göran
39
Aksoy, Lerzan
35
Huber, Frank
35
Mittal, Vikas
34
Hair, Joseph F.
33
Gustafsson, Anders
30
Söderlund, Magnus
29
Henseler, Jörg
28
Hyun, Sunghyup Sean
28
Prybutok, Victor R.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Pesaran, M. Hashem
27
Gil Saura, Irene
26
Sharma, Piyush
26
Spiller, Achim
26
Bruhn, Manfred
25
Matzler, Kurt
25
Prayag, Girish
25
Prentice, Catherine
25
Dizaji, Sajjad Faraji
24
Fereidouni, Hassan Gholipour
24
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Valmohammadi, Changiz
22
Bilgihan, Anil
21
Jang, Soocheong
21
Ryu, Kisang
21
Bauer, Hans H.
20
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
61
International Monetary Fund
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Springer Fachmedien Wiesbaden
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Central Treaty Organization
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UNDP
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World Bank
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Internationales Arbeitsamt
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EcoMod Network
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Internationale Arbeitsorganisation
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Markaz-i Āmār-i Īrān
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Bundesstelle für Außenhandelsinformation <Köln>
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Stiftung Wissenschaft und Politik
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Verlag Dr. Kovač
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Internationaler Währungsfonds
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Institut vostokovedenija <Moskau>
9
Iran
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World Bank Group
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National Bureau of Economic Research
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
HAL
6
Offizielle Deutsch-Iranische Industrie- und Handelskammer
6
Southern Research Station <Asheville, NC>
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Bundesagentur für Außenwirtschaft
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Bānk-i Markazī-i Ǧumhūrī-i Islāmī-i Irān
5
Economist Intelligence Unit <London>
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GIGA German Institute of Global and Area Studies
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5
International Labour Office
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Shaker Verlag
5
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5
Bānk-i Markazī-i Ǧumhūrī-i Islāmī-i Irān / Economic Research and Policy Department
4
Department of Economics, Virginia Polytechnic Institute and State University (Virginia Tech)
4
Deutschland <Bundesrepublik> / Statistisches Bundesamt
4
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Journal of retailing and consumer services
431
International journal of hospitality management
361
Journal of business research : JBR
339
The journal of services marketing
192
Journal of Services Marketing
185
Tourism management : research, policies, practice
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
The service industries journal
174
Journal of travel and tourism marketing
168
Iranian economic review : journal of University of Tehran
162
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
146
Cogent business & management
115
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
European Journal of Marketing
109
International Journal of Bank Marketing
106
International journal of productivity and quality management : IJPQM
105
Tourism management perspectives : TMP
104
Services marketing quarterly
99
Asia Pacific journal of marketing and logistics
94
Journal of air transport management
94
The TQM journal : the international review of organizational improvement
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Service business
91
SpringerLink / Bücher
91
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
International Journal of Contemporary Hospitality Management
84
Psychology & marketing
83
Journal of the Academy of Marketing Science
78
International journal of business information systems : IJBIS
77
International journal of services and operations management
77
Industrial marketing management : the international journal for industrial and high-tech firms
75
International journal of quality & reliability management
71
Total quality management & business excellence
71
International journal of economic perspectives : IJEP
70
Journal of service management
70
Journal of strategic marketing
70
Technological forecasting & social change : an international journal
69
Tourism analysis : an interdisciplinary tourism & hospitality journal
68
International Journal of Quality & Reliability Management
67
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ECONIS (ZBW)
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Other ZBW resources
1,805
RePEc
965
USB Cologne (EcoSocSci)
447
EconStor
281
BASE
100
USB Cologne (business full texts)
32
OLC EcoSci
16
ArchiDok
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1
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
2
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Saved in:
3
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
4
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
7
An augmented model of customer loyalty for organizational purchasing of financial services
Lee, Yew-wing
;
Bellman, Steven
- In:
Journal of business-to-business marketing
15
(
2008
)
3
,
pp. 290-322
Persistent link: https://www.econbiz.de/10003781569
Saved in:
8
The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce
;
Aksoy, Lerzan
;
Keiningham, Timothy
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
Saved in:
9
Treiber der Fußballfanzufriedenheit : eine kausalanalytische Untersuchung
Schwaiger, Manfred
;
Sarstedt, Marko
- In:
Ganzheitliche Unternehmensführung in dynamischen …
,
(pp. 491-514)
.
2009
Persistent link: https://www.econbiz.de/10003884312
Saved in:
10
Ist weniger mehr? : Die negativen Wirkungen der Produktvielfalt auf das Nachkaufempfinden
Huber, Frank
;
Meyer, Frederik
;
Vollhardt, Kai
; …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003530501
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