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Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan; Hajmohammd, Sara; Patry, Karine - In: International journal of integrated supply management : … 8 (2013) 4, pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
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Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
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An augmented model of customer loyalty for organizational purchasing of financial services
Lee, Yew-wing; Bellman, Steven - In: Journal of business-to-business marketing 15 (2008) 3, pp. 290-322
Persistent link: https://www.econbiz.de/10003781569
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The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce; Aksoy, Lerzan; Keiningham, Timothy; … - In: Journal of service research : JSR 11 (2008/09) 3, pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
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Treiber der Fußballfanzufriedenheit : eine kausalanalytische Untersuchung
Schwaiger, Manfred; Sarstedt, Marko - In: Ganzheitliche Unternehmensführung in dynamischen …, (pp. 491-514). 2009
Persistent link: https://www.econbiz.de/10003884312
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Ist weniger mehr? : Die negativen Wirkungen der Produktvielfalt auf das Nachkaufempfinden
Huber, Frank; Meyer, Frederik; Vollhardt, Kai; … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003530501