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An investigation into critical...
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Produktivität
51,439
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51,381
Productivity
48,902
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44,068
Relationship marketing
26,336
Beziehungsmarketing
25,661
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17,840
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15,237
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14,879
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14,596
Consumer behaviour
13,678
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13,530
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12,455
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11,449
USA
10,573
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9,838
Deutschland
8,585
productivity
7,903
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7,895
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7,601
Schätzung
7,497
Manufacturing industries
7,324
Germany
7,171
Estimation
7,096
Economic growth
7,089
Customer satisfaction
6,611
Kundenzufriedenheit
6,489
Service quality
5,881
Dienstleistungsqualität
5,797
Innovation
5,468
Großbritannien
5,310
United Kingdom
4,774
Technischer Fortschritt
4,567
Welt
4,382
Indien
4,357
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4,312
India
4,301
World
4,277
Technological change
4,213
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3,710
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Free
42,887
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34,121
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94,417
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80,244
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1,421
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158
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1
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64,773
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64,773
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25,769
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25,769
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22,524
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19,745
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11,426
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11,426
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3,577
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3,293
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3,293
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2,810
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2,768
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2,768
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2,500
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1,414
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1,404
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1,228
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1,228
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911
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882
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733
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733
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682
Conference paper
600
Konferenzbeitrag
600
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570
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538
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335
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316
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316
case-report
308
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296
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271
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197
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197
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English
138,947
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20,984
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12,607
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982
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775
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419
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189
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180
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128
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92
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91
Czech
87
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85
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75
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48
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40
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38
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29
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28
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28
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25
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15
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15
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14
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9
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8
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8
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7
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6
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6
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6
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6
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5
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5
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4
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4
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4
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Wagner, Joachim
302
Wooden, Mark
271
Cobb-Clark, Deborah A.
233
Van Reenen, John
215
Miller, Paul W.
213
Görg, Holger
210
Leigh, Andrew
188
Bloom, Nicholas
187
Mairesse, Jacques
183
Creedy, John
154
Saunders, Peter
151
Burgess, John
149
Anderson, Kym
148
Valadkhani, Abbas
142
Restuccia, Diego
141
Bruhn, Manfred
140
Dixon, Peter B.
139
Harding, Ann
137
Faff, Robert W.
128
Webster, Elizabeth
123
Cette, Gilbert
122
Borland, Jeff
117
Ark, Bart van
116
Chapman, Bruce James
116
Girma, Sourafel
115
Heshmati, Almas
114
Homburg, Christian
112
Karunaratne, Neil Dias
109
Basu, Susanto
108
Tisdell, Clement A.
108
Sharpe, Andrew
107
Haltiwanger, John C.
106
Haskel, Jonathan
105
Gordon, Robert J.
103
Bernard, Andrew B.
101
Smyth, Russell
101
Worthington, Andrew Charles
101
Dollery, Brian
100
Wilkins, Roger
100
Freebairn, John William
99
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All
National Bureau of Economic Research
1,096
OECD
367
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
337
Australien / Bureau of Statistics
183
Institute for the Study of Labor (IZA)
177
C.E.P.R. Discussion Papers
164
International Monetary Fund (IMF)
162
Inter-American Development Bank
130
World Bank
118
Australien / Parliament
116
Springer Fachmedien Wiesbaden
113
International Monetary Fund
108
International Labour Organization (ILO), United Nations
95
University of Western Sydney
91
Reserve Bank of Australia
90
Australien / Productivity Commission
89
Centre for Economic Performance, LSE
86
EconWPA
75
London School of Economics (LSE)
73
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
69
Federal Reserve Board (Board of Governors of the Federal Reserve System)
66
Edward Elgar Publishing
63
Center for the Study of Living Standards (CSLS)
58
Federal Reserve Bank of San Francisco
58
Organisation for Economic Co-operation and Development
58
Australian National University / Centre for Economic Policy Research
51
eSocialSciences
51
International Water Management Institute (IWMI)
50
Melbourne Institute of Applied Economic and Social Research
50
Australien / Bureau of Agricultural and Resource Economics
48
College of Business
48
National Centre for Social and Economic Modelling <Canberra>
48
World Bank Group
48
Centre of Excellence for Science and Innovation Studies, Kungliga Tekniska Högskolan (KTH)
47
School of Accounting, Economics, and Finance, University of Wollongong
47
Europäische Kommission / Statistisches Amt
45
Policy and Economic Research Unit (PERU), Land and Water Division
45
Australian Bureau of Statistics
43
Australian National University
43
International Energy Agency
43
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The economic record : er
1,285
Journal of retailing and consumer services
1,149
NBER working paper series
1,077
Working paper / National Bureau of Economic Research, Inc.
1,014
Journal of business research : JBR
1,001
NBER Working Paper
966
The Australian economic review
838
Discussion paper series / IZA
802
IZA Discussion Papers
733
Applied economics
600
Working paper
588
SpringerLink / Bücher
549
The service industries journal
529
Australian economic papers
521
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
512
Economic papers : a journal of applied economics and policy
500
Industrial marketing management : the international journal for industrial and high-tech firms
490
Discussion paper / Centre for Economic Policy Research
480
Discussion paper
469
European journal of operational research : EJOR
468
IZA Discussion Paper
454
International journal of production economics
439
Australian quarterly : AQ
418
International journal of hospitality management
410
Melbourne Institute working paper series
401
Journal of retailing
400
Australian bulletin of labour
366
MPRA Paper
331
Working paper series
330
CESifo working papers
327
The journal of services marketing
326
International journal of production research
319
Economics letters
304
Parliamentary Paper, The Parliament of the Commonwealth of Australia
300
Policy research working paper : WPS
298
Journal of productivity analysis
296
Parliamentary paper / the Parliament of the Commonwealth of Australia
296
Australian journal of labour economics : a journal of labour economics and labour relations ; official journal of the Australian Society of Labour Economists
282
International journal of retail & distribution management
277
The economic and labour relations review : ELRR
277
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ECONIS (ZBW)
156,691
RePEc
8,895
EconStor
3,604
Other ZBW resources
3,604
USB Cologne (EcoSocSci)
2,444
BASE
700
USB Cologne (business full texts)
175
OLC EcoSci
92
ArchiDok
36
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Showing
1
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10
of
176,241
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date (oldest first)
1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
3
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
4
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
5
People quality measurement in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
Saved in:
6
Customer service understanding : gender differences of frontline employees
Mathies, Christine
;
Burford, Marion
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 636-648
Persistent link: https://www.econbiz.de/10009407381
Saved in:
7
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
8
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
9
When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
Saved in:
10
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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