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When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao; Algesheimer, René; Dholakia, Utpal - In: Journal of retailing 93 (2017) 4, pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
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The magnitude of change effect in store remodeling
Ferraro, Carla R.; Danaher, Tracey S.; Danaher, Peter J.; … - In: Journal of retailing 93 (2017) 4, pp. 440-457
Persistent link: https://www.econbiz.de/10011790701
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An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
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Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.; Melanthiou, Yioula - In: Journal of customer behaviour 16 (2017) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10011757531
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Factors influencing customer loyalty towards mobile commerce : the case of young retail customers in Croatia
Delić, Mia; Knežević, Blaženka; Dužević, Ines - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 314-325
Persistent link: https://www.econbiz.de/10011762840
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Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
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An exploration of consumers' experiences in physical stores : comparing consumers' and retailers' perspectives in past and present time
Bäckström, Kristina; Johansson, Ulf - In: The international review of retail, distribution and … 27 (2017) 3, pp. 241-259
Persistent link: https://www.econbiz.de/10011741612
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana; Broilo, Patricia Liebesny; Espartel, … - In: The journal of services marketing 31 (2017) 4/5, pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
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Influences of the perceived value on actual repurchasing behavior : empirical exploration in a retailing context
Mencarelli, Rémi; Lombart, Cindy - In: Journal of retailing and consumer services 38 (2017), pp. 12-21
Persistent link: https://www.econbiz.de/10011743101
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Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.; Abdullah, A. B. M.; Murad, Md. Wahid - In: Journal of internet commerce 15 (2016) 3, pp. 292-310
Persistent link: https://www.econbiz.de/10011636496