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The Effect of Price, Service Quality, Customer Value, and Brand Image on Customer Satisfaction of Cellular Operator Telkomsel

Usman, Osly; Ramadhan, Ilham - 2020

This study aims to examine: 1) The effect of prices on customer satisfaction; 2) Effect of service quality on customer satisfaction; 3) The effect of customer value on customer satisfaction; 4) The effect of brand image on customer satisfaction; 5) Effect of price, service quality, customer...

Persistent link: https://www.econbiz.de/10014102511

Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty

Dandis, Ala' Omar; Al Haj Eid, Mohammad Badi’ - In: The TQM journal : the international review of … 34 (2022) 3, pp. 476-493

Persistent link: https://www.econbiz.de/10013338048

Active and reactive value dimensions : a dynamic-based perspective in the hotel sector

Gallarza, Martina G.; Sánchez-Fernández, Raquel; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1436-1473

Persistent link: https://www.econbiz.de/10013387412

Comparative analysis of attributions from customer experiences and journeys

Gilliam, David A.; Preston, Teresa; Rockwell, Casey C.; … - In: International journal of market research 64 (2022) 5, pp. 672-698

Persistent link: https://www.econbiz.de/10013389119

Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services

Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo - In: The TQM journal : the international review of … 34 (2022) 5, pp. 957-978

Persistent link: https://www.econbiz.de/10013537675

Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences

Xu, Hangjun; Tang, Chuanyi; Guo, Lin - In: The journal of services marketing 37 (2023) 5, pp. 650-670

Persistent link: https://www.econbiz.de/10014276940

Multidimensional value of customers' mobile service experiences in the food service context

Kwon, Jookyung; Yu, Hoyeol; Ahn, Jiseon - In: Journal of hospitality and tourism insights 6 (2023) 2, pp. 912-927

Persistent link: https://www.econbiz.de/10014363988

Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants

Dandis, Ala' Omar; Al Haj Eid, Mohammad Badi’; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2526-2546

Persistent link: https://www.econbiz.de/10014458533

The role of customer orientation in creating customer value in fast-food restaurants

Helal, Mohamed Youssef Ibrahim - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2359-2381

Persistent link: https://www.econbiz.de/10014446374

How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China

Hu, Xiaoping; Li, Xi - In: Asia Pacific business review 28 (2022) 3, pp. 431-459

Persistent link: https://www.econbiz.de/10013358750