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Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian; Uduji, Joseph Ikechukwu; … - In: International journal of business and systems research … 15 (2021) 4, pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
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The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan; Quynh Huong Nguyen; Phuong Thao Tran; … - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
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Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022
Persistent link: https://www.econbiz.de/10013448702
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The empirical study of customer satisfaction and continued behavioural intention towards self-service banking : technology readiness as an antecedent
Chen, Shih-chih; Chen, Huei-huang - In: International journal of electronic finance : IJEF 3 (2009) 1, pp. 64-76
Persistent link: https://www.econbiz.de/10003853486
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Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman - In: International journal of quality & reliability management 32 (2015) 4, pp. 361-380
Persistent link: https://www.econbiz.de/10011305182
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Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Decision 41 (2014) 1, pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
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Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Vision : the journal of business perspective 19 (2015) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
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An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
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CUSTOMERS SATISFACTIONS ON INTERNET BANKING – A STUDY WITH RESPECT TO FOREIGN BANKS AT CHENNAI CITY
Deepa, G. Chandana; Raja, M. - 2021
foreign banks in Chennai city namely Standard Chartered Bank Ltd, Citibank, HSBC Bank, Deutsche Bank and DSB Bank. It is very …
Persistent link: https://www.econbiz.de/10014089345
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Digitale Transformation im Bankwesen : welche IT-Investitionen erhöhen die Eigenkapitalrentabilität und Kundenzufriedenheit?
Heinrich, Carlo Honoré; Lehrbass, Frank - 2024
ist. Die übrigen Maßnahmen sind ohne Effekt. Mit Blick auf die Kundenzufriedenheit sind System- und Performance …
Persistent link: https://www.econbiz.de/10014574139