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Measurement of logistics service quality of e-commerce

Guimaraes Junior, Djalma Silva; Sant'anna, Carlos … - In: International journal of logistics systems and … 37 (2020) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012513532

Investigating pharmaceutical logistics service quality with refined Kano's model

Chen, Mu-Chen; Hsu, Chia-Lin; Lee, Li-Hung - In: Journal of retailing and consumer services 57 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012305901

The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship

Singh, Sanjit - 2020

on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India …. Structural equation modeling (SEM) was employed to test the reliability and validity of the measurement and structural model … developed to study the relationship among the linkages. Findings from the study supports that logistics service satisfaction …

Persistent link: https://www.econbiz.de/10012856166

Satisfaction is a function of users of logistics services in e-commerce

Vasić, Nebojša; Kilibarda, Milorad; Andrejić, Milan; … - In: Technology analysis & strategic management 33 (2021) 7, pp. 813-828

Persistent link: https://www.econbiz.de/10012589367

Examining how logistics service providers' adaptability impacts logistics outsourcing performance, customers' satisfaction and loyalty

Świtała, Marcin; Niestrój, Krzysztof; Hanus, Piotr - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 14 (2018) 4, pp. 449-465

Persistent link: https://www.econbiz.de/10012153790

Logistics service quality in an emergent market in Latin America

Michalski, Marek; Montes Botella, José Luis - In: The international journal of logistics management 33 (2022) 1, pp. 79-101

Persistent link: https://www.econbiz.de/10013164400

Toward a multi-sided model of service quality for logistics service providers

Wetzel, Philipp; Hofmann, Erik - In: Administrative Sciences : open access journal 10 (2020) 4/79, pp. 1-24

The aim of this research was to identify quality discrepancies in the existing service offerings of logistics service …

Persistent link: https://www.econbiz.de/10012420986

A combined approach integrating gap analysis, QFD and AHP for improving logistics service quality

Awasthi, Anjali; Sayyadi, Reza; Khabbazian, Ali - In: International journal of logistics systems and management 29 (2018) 2, pp. 190-214

Persistent link: https://www.econbiz.de/10011856159

The corporate culture's moderating effect on the logistics service quality and market flexibility relationship of Indonesian manufacturing companies

Suhartini; Hudayati, Ataina; Alsayegh, Maha Faisal; … - In: Contemporary economics 14 (2020) 4, pp. 501-512

The study attempted to assess the moderating role of corporate culture (CC) between the relationship of logistics (LQS … logistics (FLQ) is significantly associated with MF and operational logistics quality (OLQ) also found to be associated with MF …

Persistent link: https://www.econbiz.de/10012422704

Service capability procurement decision in logistics service supply chain : a research under demand updating and quality guarantee

Liu, Weihua; Xie, Dong; Liu, Yang; Liu, Xiaoyan - In: International journal of production research 53 (2015) 2, pp. 488-510

Persistent link: https://www.econbiz.de/10010493884