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Service quality (SQ) : perspec...
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Service quality
21,628
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20,877
Elderly people
7,753
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7,732
Customer satisfaction
6,483
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6,302
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5,224
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5,062
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4,787
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1,363
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1,340
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1,261
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1,245
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1,218
Produktqualität
1,207
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1,197
service quality
1,189
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Siciliani, Luigi
79
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75
Wise, David A.
74
Hurd, Michael D.
59
Cutler, David M.
57
Chen, Xi
55
Börsch-Supan, Axel
54
Propper, Carol
53
Straume, Odd Rune
52
French, Eric
51
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49
De Nardi, Mariacristina
49
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45
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44
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43
Rivkin, Steven G.
43
Beck, Thorsten
41
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41
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40
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38
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37
Lindeboom, Maarten
37
Nijkamp, Peter
36
Banks, James
35
Gravelle, Hugh
35
Hank, Karsten
35
Rohwedder, Susann
35
Venti, Steven F.
35
Horioka, Charles
34
Ongena, Steven
34
Smith, James P.
34
Lusardi, Annamaria
33
Prentice, Catherine
33
Shahin, Arash
32
Fang, Hanming
30
Finkelstein, Amy
29
Hanushek, Eric A.
29
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
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28
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8
Springer International Publishing
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8
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445
International journal of hospitality management
420
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Journal of retailing and consumer services
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Journal of air transport management
313
The service industries journal
308
Journal of business research : JBR
264
Discussion paper series / IZA
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
The journal of services marketing
218
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
168
Transportation research / E : an international journal
158
SpringerLink / Bücher
156
Services marketing quarterly
144
Journal of hospitality marketing & management
142
Tourism management : research, policies, practice
142
Journal of travel and tourism marketing
139
IZA Discussion Paper
134
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
IMF Staff Country Reports
124
International journal of productivity and quality management : IJPQM
116
International journal of quality & reliability management
115
Journal of health economics
115
International journal of quality and service sciences
114
International journal of services and operations management
110
Service business
110
Cogent business & management
109
Discussion paper / Centre for Economic Policy Research
106
Journal of service research : JSR
105
Health care management review : HCM review
102
Working paper
97
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Quality management journal : QMJ
92
European journal of operational research : EJOR
89
Economics of education review
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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EconStor
444
USB Cologne (EcoSocSci)
379
BASE
69
USB Cologne (business full texts)
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81
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
82
What passengers did not expect when their flight was overbooked
Lefrid, Mohammed
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 263-267
Persistent link: https://www.econbiz.de/10011973045
Saved in:
83
How much do consumers really value air travel on-time performance, and to what extent are airlines motivated to improve their on-time performance?
Gayle, Philip G.
;
Yimga, Jules O.
- In:
Economics of transportation : the official journal of …
14
(
2018
),
pp. 31-41
Persistent link: https://www.econbiz.de/10012111283
Saved in:
84
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
85
Quantification satisfaction airline passengers
Drăguţ, Bogdănel
- In:
Academic journal of economic studies
4
(
2018
)
3
,
pp. 70-75
Persistent link: https://www.econbiz.de/10011917810
Saved in:
86
Incorporating ancillary services in airline passenger choice models
Bockelie, Adam
;
Belobaba, Peter P.
- In:
Journal of revenue and pricing management
16
(
2017
)
6
,
pp. 553-568
Persistent link: https://www.econbiz.de/10011854187
Saved in:
87
The impact of social cues on passengers' travel experience
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10012203294
Saved in:
88
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
89
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
90
Exploring different airport users' service quality satisfaction between service providers and air travelers
Hong, Seock-Jin
;
Choi, Dongho
;
Chae, Junjae
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132249
Saved in:
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