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Airline passenger safety or customer satisfaction?
Tao, Kefang; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 2, pp. 171-175
Persistent link: https://www.econbiz.de/10011971483
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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Service quality and intention to recommend in low-cost and full-service airlines in Turkey
Sari, Kazim; Sener, Abdullah Alper - In: Decision : official journal of Indian Institute of … 49 (2022) 3, pp. 297-309
Persistent link: https://www.econbiz.de/10013488919
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The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey
Öge, Ercan; Çetin, Mehmet; Top, Seyfi - In: Journal of air transport management 66 (2018), pp. 25-35
Persistent link: https://www.econbiz.de/10011791957
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Risk factors at the travel destination : their impact on air travel satisfaction and repurchase intention
An, Myungsook; Lee, Chongho; Noh, Yonghwi - In: Service business : an international journal 4 (2010) 2, pp. 155-166
Persistent link: https://www.econbiz.de/10003983367
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927