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Analysis of e-service quality...
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Service quality
21,476
Dienstleistungsqualität
20,725
Multi-criteria analysis
7,222
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7,181
Customer satisfaction
6,373
Kundenzufriedenheit
6,187
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4,435
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4,390
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3,965
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3,953
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3,592
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3,551
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2,909
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2,901
Qualitätsmanagement
2,778
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2,738
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2,474
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2,468
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2,329
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2,167
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1,869
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1,734
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1,525
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1,437
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1,299
Health care system
1,281
Supply chain
1,242
Lieferkette
1,236
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1,224
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1,213
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Zopounidis, Constantin
82
Siciliani, Luigi
76
Figueira, José Rui
70
Greco, Salvatore
68
Propper, Carol
53
Straume, Odd Rune
52
Zavadskas, Edmundas Kazimieras
50
Bruhn, Manfred
49
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Ishizaka, Alessio
44
Doumpos, Michael
43
Rivkin, Steven G.
43
Han, Heesup
42
Mattila, Anna S.
40
Nijkamp, Peter
40
Shahin, Arash
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Ehrgott, Matthias
34
Kadziński, Miłosz
34
Liao, Huchang
34
Słowiński, Roman
34
Mahapatra, Siba Sankar
33
Prentice, Catherine
33
Xu, Zeshui
32
Miettinen, Kaisa
31
Tavana, Madjid
31
Almeida, Adiel Teixeira de
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Saaty, Thomas L.
29
Wallenius, Jyrki
29
Corrente, Salvatore
28
Ferreira, Fernando Alberto Freitas
28
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
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National Bureau of Economic Research
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IGI Global
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
36
World Bank
30
International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
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World Bank Group
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Nomos Verlagsgesellschaft
18
Hochschulrektorenkonferenz
17
Europäische Kommission
16
HAL
16
Organisation for Economic Co-operation and Development
13
Inter-American Development Bank
12
Verlag Dr. Kovač
12
VDI-VDE Innovation + Technik GmbH / Institut für Innovation und Technik
8
EconWPA
7
Shaker Verlag
6
Springer-Verlag GmbH
6
Taylor and Francis.
6
Vereinte Nationen / Department of Economic and Social Affairs
6
Eric Cuvillier <Firma>
5
European Centre for the Development of Vocational Training
5
Europäische Kommission / Gemeinsame Forschungsstelle
5
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
5
OECD / International Transport Forum
5
Tinbergen Instituut
5
Edward Elgar Publishing
4
Erasmus Research Institute of Management
4
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4
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4
Friedrich-Schiller-Universität Jena
4
Hochschulkolleg E-Government <Stuttgart>
4
International Federation for Information Processing
4
Logos Verlag Berlin
4
Springer International Publishing
4
Tech4i2 Ltd.
4
ToKnowPress
4
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European journal of operational research : EJOR
623
International journal of hospitality management
412
International journal of production research
373
Journal of retailing and consumer services
335
The service industries journal
303
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
218
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of services and operations management
188
International journal of productivity and quality management : IJPQM
184
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
153
Services marketing quarterly
143
SpringerLink / Bücher
140
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
138
Journal of travel and tourism marketing
132
Journal of Services Marketing
131
Journal of the Operational Research Society
130
Socio-economic planning sciences : the international journal of public sector decision-making
121
Cogent business & management
119
International journal of business information systems : IJBIS
114
International journal of quality and service sciences
114
Service business
113
Health care management review : HCM review
103
Journal of service research : JSR
103
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
99
Group decision and negotiation
96
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ECONIS (ZBW)
31,914
Other ZBW resources
1,107
RePEc
1,030
EconStor
384
USB Cologne (EcoSocSci)
124
BASE
75
OLC EcoSci
23
ArchiDok
1
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101
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
102
A hybrid approach based on fuzzy
AHP
and 2-tuple fuzzy linguistic method for evaluation in-flight service quality
Li, Wenhua
;
Yu, Suihuai
;
Pei, Huining
;
Zhao, Chuan
; …
- In:
Journal of air transport management
60
(
2017
),
pp. 49-64
Persistent link: https://www.econbiz.de/10011695500
Saved in:
103
Using analytic hierarchy process to develop hirerarchy structural model of consumer decision making in digital market
Singh, Depeesh Kumar
;
Kumar, Anil
;
Dash, Manoj Kumar
- In:
Asian Academy of Management journal : AAMJ
21
(
2016
)
1
,
pp. 111-136
Persistent link: https://www.econbiz.de/10011665028
Saved in:
104
A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry
Chen, I-Shuo
- In:
Journal of air transport management
57
(
2016
),
pp. 7-18
Persistent link: https://www.econbiz.de/10011610548
Saved in:
105
Analysis of telecom service quality factors with analytic hierarchy process and fuzzy extent analysis : a case of public sector unit
Chaudhary, Amit
;
Uprety, Indu
- In:
International journal of business and systems research
10
(
2016
)
2/3/4
,
pp. 162-185
Persistent link: https://www.econbiz.de/10011675242
Saved in:
106
Website quality and evaluation : a perspective of Iranian airline industry
Abbasi, Reza
;
Rezaei, Nafiseh
;
Esmaili, Saeideh
; …
- In:
International journal of electronic business
14
(
2018
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10011980091
Saved in:
107
Service provider's rationalisation for the performance improvement of the organisation : a case study
Gardas, Bhaskar B.
;
Raut, Rakesh D.
;
Jagtap, Annasaheb H.
; …
- In:
International journal of productivity and quality …
26
(
2019
)
1
,
pp. 21-33
Persistent link: https://www.econbiz.de/10012027696
Saved in:
108
Evaluating airline service quality using a combined fuzzy decision-making approach
Perçin, Selçuk
- In:
Journal of air transport management
68
(
2018
),
pp. 48-60
Persistent link: https://www.econbiz.de/10011845850
Saved in:
109
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet
;
Özcan, Ender
;
John, Robert
;
Öner, …
- In:
Journal of air transport management
69
(
2018
),
pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Saved in:
110
A combined approach integrating gap analysis, QFD and
AHP
for improving logistics service quality
Awasthi, Anjali
;
Sayyadi, Reza
;
Khabbazian, Ali
- In:
International journal of logistics systems and management
29
(
2018
)
2
,
pp. 190-214
Persistent link: https://www.econbiz.de/10011856159
Saved in:
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