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Consumer showrooming : value c...
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Harris, Lloyd C.
191
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63
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35
He, Hongwei
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Piercy, Nigel F.
9
Reynolds, Kate L.
8
Goode, Mark M.H.
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Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
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1
Implementing strategic change
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The marketing book
,
(pp. 121-148)
.
2016
Persistent link: https://www.econbiz.de/10011471642
Saved in:
2
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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3
Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
Journal of marketing management : MM
27
(
2011
)
7/8
,
pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
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4
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
5
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
6
Linking employee and customer misbehaviour : the moderating role of past misdemeanours
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
30
(
2014
)
3/4
,
pp. 221-244
Persistent link: https://www.econbiz.de/10010345687
Saved in:
7
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.
;
Grove, Stephen J.
;
Harris, Lloyd C.
; …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
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8
Customers acting badly : evidence from the hospitality industry
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1034-1042
Persistent link: https://www.econbiz.de/10009270603
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9
Motives of dysfunctional customer behavior : an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10009581900
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10
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
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