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Service gap deployment : a framework to link quality gaps to service activities

Franceschini, Fiorenzo; Mastrogiacomo, Luca - In: International journal of services and operations management 29 (2018) 1, pp. 85-99

Persistent link: https://www.econbiz.de/10011849897

ISS-QUAL : a measure of service quality for the information systems function

Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262

Persistent link: https://www.econbiz.de/10010237831

The roles of customer orientation and employee orientation contribute to service quality and new service success

Trongpanich, Wannee; Kanchana Sukanthasirikul - In: Journal of international business and economics : JIBE 14 (2014) 2, pp. 37-46

Persistent link: https://www.econbiz.de/10010407294

Designing a user-centred public transportation services : an integrated quality service systems approach

Suzianti, Amalia; Nadhira Dhana Shafira - In: International journal of agile systems and management : … 14 (2021) 3, pp. 438-466

Persistent link: https://www.econbiz.de/10012668311

The effect of customer participation in service industry on encounter satisfaction by the development of relationship

Ahn, Jinwoo; Rho, Taeseok - In: Journal of global scholars of marketing science : … 31 (2021) 1, pp. 94-120

Persistent link: https://www.econbiz.de/10012423203

Tasks for service modularization planning

Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819

Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...

Persistent link: https://www.econbiz.de/10012503254

Development and validation of service quality scale for Indian telecom sector

Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of services and operations … 37 (2020) 4, pp. 477-508

Persistent link: https://www.econbiz.de/10012522182

Customer value co-creation behaviors and service outcomes : insights from a transformative service

Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657

Persistent link: https://www.econbiz.de/10012653601

Relational bonds, customer engagement, and service quality

Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354

Persistent link: https://www.econbiz.de/10012498577

Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies

Herrera-de-la-Barrera, Jasmin; Narvaez-Zuñiga, Claudio … - In: International journal of productivity and quality … 35 (2022) 4, pp. 494-516

Persistent link: https://www.econbiz.de/10013257181