//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Exploring the customer's inten...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
81,931
Konsumentenverhalten
79,452
Relationship marketing
25,941
Beziehungsmarketing
25,266
Service quality
21,439
Dienstleistungsqualität
20,688
Customer satisfaction
15,262
Theorie
14,205
Theory
13,984
Value creation
13,967
Betriebliche Wertschöpfung
13,802
Kundenzufriedenheit
13,676
Leistungsmotivation
9,110
Work motivation
8,938
USA
8,651
Deutschland
8,551
Brand management
8,386
United States
8,340
Markenführung
8,336
Arbeitsverhalten
8,243
Work behaviour
8,147
Germany
8,109
Brand image
7,185
Markenimage
7,132
Employee retention
6,411
Mitarbeiterbindung
6,387
Online-Handel
6,110
Social Web
6,096
Online retailing
6,093
Social web
6,093
Job satisfaction
6,067
Arbeitszufriedenheit
6,053
Online-Marketing
5,257
Internet marketing
5,237
Electronic Commerce
5,192
E-commerce
5,002
Einzelhandel
4,919
Retail trade
4,875
Emotion
4,637
Brand
4,470
more ...
less ...
Online availability
All
Undetermined
56,518
Free
34,884
Type of publication
All
Article
110,844
Book / Working Paper
49,750
Journal
254
Other
60
Type of publication (narrower categories)
All
Article in journal
89,974
Aufsatz in Zeitschrift
89,974
Graue Literatur
13,055
Non-commercial literature
13,055
Aufsatz im Buch
12,546
Book section
12,546
Working Paper
11,080
Arbeitspapier
10,264
Hochschulschrift
5,643
research-article
4,596
Thesis
4,136
Collection of articles of several authors
2,342
Sammelwerk
2,342
Aufsatzsammlung
1,486
Case study
1,342
Fallstudie
1,342
Conference paper
896
Konferenzbeitrag
896
Konferenzschrift
632
Bibliografie enthalten
615
Bibliography included
615
Lehrbuch
563
Collection of articles written by one author
497
Sammlung
497
Textbook
473
Article
453
Dissertation u.a. Prüfungsschriften
425
Ratgeber
424
Guidebook
387
conceptual-paper
336
Conference proceedings
331
Reprint
297
review-article
296
Amtsdruckschrift
292
Government document
292
case-report
239
review
220
Handbook
194
Handbuch
194
viewpoint
129
more ...
less ...
Language
All
English
141,324
German
16,175
Undetermined
2,358
French
475
Spanish
178
Polish
150
Italian
115
Russian
71
Swedish
51
Danish
35
Dutch
33
Lithuanian
28
Portuguese
27
Norwegian
23
Romanian
21
Czech
20
Finnish
20
Hungarian
20
Slovak
13
Croatian
10
Indonesian
8
Slovenian
8
Serbian
4
Bulgarian
3
Multiple languages
3
Turkish
3
Vietnamese
3
Arabic
2
Ukrainian
2
Chinese
2
Bosnian
1
Estonian
1
Japanese
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Bruhn, Manfred
184
Homburg, Christian
175
Han, Heesup
150
Huber, Frank
148
Bauer, Hans H.
136
Mattila, Anna S.
130
Herrmann, Andreas
125
Belk, Russell W.
117
Wiedmann, Klaus-Peter
110
Phau, Ian
106
Siddiqui, Danish Ahmed
106
Usman, Osly
104
Grunert, Klaus G.
103
Kumar, V.
101
Sheth, Jagdish N.
101
Ringle, Christian M.
100
Grewal, Dhruv
94
Verhoef, Peter C.
93
Walsh, Gianfranco
92
Sarstedt, Marko
89
Gierl, Heribert
86
Lusk, Jayson L.
86
Khare, Arpita
85
Dwivedi, Yogesh Kumar
84
Foxall, Gordon R.
84
Spiller, Achim
83
Loureiro, Sandra Maria Correia
81
Bagozzi, Richard P.
79
Mittal, Vikas
76
Siciliani, Luigi
76
Swoboda, Bernhard
76
Laroche, Michel
75
Sharma, Piyush
74
Thaichon, Park
73
Frey, Bruno S.
71
Vrontis, Demetris
71
Hollebeek, Linda D.
70
Karatepe, Osman M.
70
Stauss, Bernd
70
Jang, Soocheong
69
more ...
less ...
Institution
All
National Bureau of Economic Research
791
Springer Fachmedien Wiesbaden
301
OECD
104
Verlag Dr. Kovač
74
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
73
IGI Global
71
Books on Demand GmbH <Norderstedt>
43
American Marketing Association
39
World Bank
39
Edward Elgar Publishing
37
Nomos Verlagsgesellschaft
37
Information Resources Management Association
36
World Bank Group
34
European Association of Agricultural Economists - EAAE
32
Université Paris-Dauphine (Paris IX)
32
International Energy Agency
30
International Monetary Fund
28
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
RWTH Aachen
24
Friedrich-Schiller-Universität Jena
23
Springer International Publishing
23
Haufe-Lexware GmbH & Co. KG
22
Springer-Verlag GmbH
22
Nordic Council of Ministers
21
Shaker Verlag
21
Universität Mannheim
20
HAL
18
Harvard Graduate School of Business Administration
18
Hochschulrektorenkonferenz
18
Weltwirtschaftsforum
18
Eric Cuvillier <Firma>
17
Österreichisches Institut für Wirtschaftsforschung
17
Erasmus Research Institute of Management
16
INSEAD
16
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
16
Europäische Kommission / Gemeinsame Forschungsstelle
15
FAO
15
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
15
Forschungsinstitut zur Zukunft der Arbeit
14
more ...
less ...
Published in...
All
Journal of business research : JBR
2,832
Journal of retailing and consumer services
2,191
International journal of hospitality management
1,304
SpringerLink / Bücher
856
International journal of consumer studies
790
NBER working paper series
786
Psychology & marketing
723
Journal of business ethics : JOBE
707
Working paper / National Bureau of Economic Research, Inc.
702
Industrial marketing management : the international journal for industrial and high-tech firms
663
NBER Working Paper
619
The service industries journal
605
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
European Journal of Marketing
576
Tourism management : research, policies, practice
555
Cogent business & management
547
International journal of contemporary hospitality management
520
Management science : journal of the Institute for Operations Research and the Management Sciences
475
Asia Pacific journal of marketing and logistics
472
Journal of Services Marketing
471
The journal of services marketing
466
Journal of travel and tourism marketing
459
Journal of Consumer Marketing
453
European journal of marketing : EJM
440
Technological forecasting & social change : an international journal
438
Journal of the Academy of Marketing Science
426
Journal of marketing management : MM
421
The journal of product & brand management
416
Discussion paper series / IZA
409
Journal of marketing research : JMR
408
Journal of marketing
402
The journal of brand management : an international journal
402
Journal of hospitality marketing & management
385
The international journal of human resource management
384
Journal of retailing
381
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
356
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Journal of strategic marketing
346
Marketing letters : a journal of research in marketing
342
more ...
less ...
Source
All
ECONIS (ZBW)
149,009
Other ZBW resources
5,979
RePEc
2,127
USB Cologne (EcoSocSci)
1,906
EconStor
1,408
BASE
339
OLC EcoSci
94
USB Cologne (business full texts)
42
ArchiDok
4
more ...
less ...
Showing
51
-
60
of
160,908
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Yan, Dongwei
;
Wang, Chenke
;
Sun, Tianyi
;
Wen, Decheng
- In:
Corporate social responsibility and environmental management
31
(
2024
)
3
,
pp. 2175-2194
Persistent link: https://www.econbiz.de/10014531293
Saved in:
52
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
Saved in:
53
Customer perceptions of value, satisfaction, and
loyalty
in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
54
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
55
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
56
Affective commitment and customer
loyalty
in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard
;
Schaefer, Fabian
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
Saved in:
57
Effects of commitment on intentional
loyalty
at the person-to-person and person-to-firm levels
Srandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
Saved in:
58
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
59
A study of the relationship between service atmosphere and customer
loyalty
with specific reference to structural equation modelling
Emir, Oktay
- In:
Economic research
29
(
2016
)
1
,
pp. 706-720
Persistent link: https://www.econbiz.de/10012221981
Saved in:
60
Modeling customer satisfaction's impact on
loyalty
: insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->