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Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
27
Kundenzufriedenheit
27
Brand image
25
Einzelhandel
25
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25
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24
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24
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24
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23
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23
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19
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18
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15
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13
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11
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10
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10
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9
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7
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Nachhaltige Entwicklung
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6
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English
120
Undetermined
49
Spanish
28
French
8
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Gil Saura, Irene
107
Gil-Saura, Irene
38
Michel, Géraldine
33
Berenguer Contrí, Gloria
31
Ruiz-Molina, Maria-Eugenia
22
Moliner-Velázquez, Beatriz
20
Ruiz-Molina, María-Eugenia
17
Fuentes-Blasco, Maria
16
Šerić, Maja
15
Gallarza, Martina G.
14
Gil, Irene
10
Ruiz Molina, María Eugenia
8
Saura, Irene Gil
8
Berenguer-Contrí, Gloria
7
Contrí, Gloria Berenguer
7
Moliner Velázquez, Beatriz
7
Servera-Francés, David
7
Frasquet, Marta
6
Fuentes Blasco, M.
6
Fuentes-Blasco, María
6
Ruiz Molina, M. E.
6
Arteaga, Francisco
5
Cervera, Amparo
5
Fuentes Blasco, María
5
Marín, Antonio
5
Rieunier, Sophie
5
Frasquet Deltoro, Marta
4
Mollá Descals, Alejandro
4
Mollá, Alejandro
4
Ruiz-Molina, Maria Eugenia
4
Blasco, María Fuentes
3
Cegarra, Jean-Jack
3
Frasquet-Deltoro, Marta
3
Holbrook, Morris B.
3
Moise, Mihaela Simona
3
Moliner Velázquez, B.
3
Moliner-Velazquez, Beatriz
3
Ruiz Molina, Maria Eugenia
3
Ruiz-Molina, María Eugenia
3
Servera Francés, D.
3
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
3
Université Paris-Dauphine (Paris IX)
1
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Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
10
Journal of business research : JBR
9
Cuadernos de economía y dirección de la empresa : CEDE
6
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
6
Service business
6
The international review of retail, distribution and consumer research
6
Industrial management & data systems
5
Información comercial española : ICE : revista de economía
5
International journal of retail & distribution management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
European retail research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
The journal of services marketing
4
The service industries journal
4
Apas Papers
3
Economic research
3
Información comercial española : ICE ; revista de economía
3
International journal of hospitality management
3
International journal of retail and distribution management
3
Journal of retailing and consumer services
3
Management decision : MD
3
The journal of brand management : an international journal
3
International Journal of Retail & Distribution Management
2
International journal of management & enterprise development : IJMED
2
International journal of sustainable economy
2
International journal of technology marketing : IJTMkt
2
Journal of Business Research
2
Journal of Hospitality and Tourism Insights
2
Journal of Hospitality and Tourism Technology
2
Journal of Product & Brand Management
2
Journal of Services Marketing
2
Journal of business-to-business marketing
2
Journal of vacation marketing : an international journal
2
Psychology & marketing
2
Recherche et applications en marketing
2
Recherche et applications en marketing : RAM
2
Revue française de gestion : hommes et techniques
2
Revue française du marketing
2
Strategic marketing in tourism services
2
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ECONIS (ZBW)
119
OLC EcoSci
47
Other ZBW resources
17
RePEc
15
EconStor
6
USB Cologne (EcoSocSci)
1
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1
Retail innovativeness : importance of ICT and impact on consumer behaviour
Gil Saura, Irene
;
Ruiz Molina, María Eugenia
; …
- In:
Handbook of research on retailer-consumer relationship …
,
(pp. 384-403)
.
2014
Persistent link: https://www.econbiz.de/10010380111
Saved in:
2
Segmentación de clientes del comercio minorista en función de los beneficios de la relación minorista-consumidor
Berenguer Contrí, Gloria
;
Gil Saura, Irene
;
Ruiz …
- In:
Información comercial española : ICE : revista de …
844
(
2008
),
pp. 219-236
Persistent link: https://www.econbiz.de/10010488620
Saved in:
3
Store equity and behavioral intentions : the moderating role of the retailer's technology
Gil Saura, Irene
;
Ruiz Molina, M. Eugenia
;
Berenguer …
- In:
The journal of product & brand management
25
(
2016
)
7
,
pp. 642-650
Persistent link: https://www.econbiz.de/10011616249
Saved in:
4
Methodologies for evaluating service quality : evidence from freight services
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
International journal of transport economics : IJTE
44
(
2017
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10011661830
Saved in:
5
The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
6
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
7
Determinantes del comportamiento de queja y su importancia en la segmentación de clientes insatisfechos
Moliner Velázquez, Beatriz
;
Gil Saura, Irene
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
36
(
2008
),
pp. 113-149
Persistent link: https://www.econbiz.de/10003798144
Saved in:
8
Do upscale restaurant owners use wine lists as a differentiation strategy?
Berenguer Contrí, Gloria
;
Gil Saura, Irene
;
Ruiz, …
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 86-95
Persistent link: https://www.econbiz.de/10003798977
Saved in:
9
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
10
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
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