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The role of customers in co-cr...
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131
Fostering customer ideation in crowdsourcing community : the role of peer-to-peer and peer-to-firm interactions
Chan, Kimmy Wa
;
Li, Stella Yiyan
;
Zhu, John Jianjun
- In:
Journal of interactive marketing : a quarterly …
31
(
2015
),
pp. 42-62
Persistent link: https://www.econbiz.de/10011373130
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132
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
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133
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
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pp. 459-468
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134
Mass customization for financial services : an empirical study of adoption and usage behavior
Koch, Stefan
;
Inanc, Duygu
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 235-243
Persistent link: https://www.econbiz.de/10011308996
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135
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
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136
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
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pp. 502--520
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137
Gift or threat? : an examination of voice of the customer ; the case of MyStarbucksIdea.com
Lee, Hanjun
;
Han, JinYoung
;
Suh, Yongmoo
- In:
Electronic commerce research and applications
13
(
2014
)
3
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pp. 205-219
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The impacts of technological environments and co-creation experiences on customer participation
Zhang, Hong
;
Lu, Yaobin
;
Wang, Bin
;
Wu, Sibin
- In:
Information & management : the internat. journal of …
52
(
2015
)
4
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pp. 468-482
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139
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
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140
Customer engagement in a Facebook brand community
Gummerus, Johanna
;
Liljander, Veronica
;
Weman, Emil
; …
- In:
Management research review
35
(
2012
)
9
,
pp. 857-877
Persistent link: https://www.econbiz.de/10009660470
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