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E-retailing by banks : e-service quality and its importance to customer satisfaction
Herington, Carmel; Weaven, Scott - In: European journal of marketing : EJM 43 (2009) 9/10, pp. 1220-1231
Persistent link: https://www.econbiz.de/10009525798
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam; Hassanein, Khaled - In: Information & management : the internat. journal of … 52 (2015) 8, pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
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Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M. - In: Journal of fashion marketing and management 18 (2014) 4, pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
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The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009687978
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit sports websites
Suh, Young Ik; Ahn, Taesoo; Pedersen, Paul M. - In: International journal of sports marketing & sponsorship 14 (2012/13) 4, pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
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An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.; Zamil, Ahmad M. A. Ahmad - In: International journal of technology marketing : IJTMkt 8 (2013) 3, pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
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Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
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The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji; Lee, Jeoung Yul; Kim, Joong In - In: Managing service quality : MSQ ; an international journal 23 (2013) 5, pp. 364-387
Persistent link: https://www.econbiz.de/10009792550